Field Service Engineer II
Company: EV Group, Inc.
Location: Tempe
Posted on: September 28, 2024
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Job Description:
Summary:This position entails the installation, service,
troubleshooting and repair of complex electronic and
electromechanical equipment, site service, field process
applications, and qualifications. In addition, the position is
accountable for being able to operate as an independent "product
expert" on select EVG product lines. Capable of assisting in the
implementation of detailed, complex customer installation plans for
reliability, process qualification, and sign-off. Training customer
personnel on advanced equipment operation, maintenance procedures
and process related operations. Provides onsite technical support
for development and implementation of equipment and process
applications. Trains other Field Service Engineers on specific
product lines. Essential Duties and Responsibilities:To perform
this job successfully, the individual must be able to perform each
of the primary duties satisfactorily. The requirements listed below
are representative of the knowledge, skill and/or ability
required.Provides professional and courteous service to customers
with a primary goal of complete customer satisfaction. Assists
customers and other personnel in identifying and repairing
equipment related process problems.Performs onsite preventative
maintenance, clean equipment as required and verify the operational
quality of equipment.Performs start-up, warranty, paid service, and
service contract activities. Performs hardware set-up on specified
systems within established time frames. Keeps Management informed
of down situations. Documents, logs, and reports activities as
required.Troubleshoots and corrects process variations on systems.
Diagnoses sources of hardware or process problems on equipment,
facilities, or wafers.Participates in local customer meetings and
communicates orally with customers in face-to-face, one-on-one
settings, group settings and communicates professionally by email
and telephone, as needed. Prepares and submits all required
paperwork on a timely, routine basis.Maintains all assigned
equipment logs and records promptly and thoroughly.Works overtime
and/or travel on short notice, including unscheduled callouts from
home and other shifts, as needed.Must be able to travel
domestically and internationally overnight, as needed, up to 75% of
the time. Must possess a valid passport.This position requires the
use of EVG hired vehicles on EVG business. Individuals must be
physically capable of operating the vehicles safely, possess a
valid driver's license and have acceptable driving privileges.
Trains other Field Service Engineers on specific product lines and
company software (timecards, expense reporting, drawings,
parts)Assists and completes onsite equipment installations or
complex retrofits on equipment and obtains Final Acceptance by the
customer.Ability to utilize training skills to troubleshoot tools
to resolve issues and minimize downtime. Keeps equipment running
properly and efficiently to enhance customer satisfaction.Other
duties, as assigned. Additional Duties and
Responsibilities:Initiates purchase orders for parts and
service.Maintains and performs repairs on company demo cleanroom
equipment.Keeps informed and trained on company's most current
systems, methods, and procedures, including site
safety.Demonstrates excellent customer service skills (foreign and
domestic).Exhibits good housekeeping practices in all work areas.
Qualifications / Education / Skills and Experience:This position
requires an associate degree or bachelor's degree in a related
engineering field plus two (2) years of experience or up to four
(4) years of experience installing/repairing
semiconductor/electronic production equipment.Advanced
electromechanical troubleshooting skills.Knowledge of quality
improvement process methods and terminology.Ability to identify and
solve advanced process-related system problems.Ability to
communicate and demonstrate professional conduct with all levels of
customers, management, and coworkers. Must have advanced PC skills
(Windows, MSOffice suite).Kepner-Tregoe Problem Solving and
Decision Making training, preferred. Physical Demands:While
performing duties of this job, individual is regularly required to
stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl
and lift/move up to 50 pounds. Visual acuity required. Individual
is required to use hands to finger, handle or feel objects, tools,
or controls frequently and be able to reach with hand and arms
above shoulder level occasionally.Ability to wear proper cleanroom
attire and work inside the fab/cleanroom up to 75% of the time.
This job description in no way states or implies that these are the
only duties to be performed by the employee in this position.
Employee will be required to follow any other job-related
instructions and to perform any other job-related duties requested
by any person authorized to give instructions or assignments. A
review of this position has excluded the marginal functions of the
position that are incidental to the performance of fundamental job
duties. All duties and responsibilities are essential job functions
and requirements and are subject to possible modification to
reasonably accommodate individuals with disabilities. To perform
this job successfully, the incumbents will possess the skills,
aptitudes, and abilities to perform each duty proficiently. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of
knowledge, skills, or abilities. PI7e21c10fd4a9-25660-34576844
Keywords: EV Group, Inc., Tempe , Field Service Engineer II, IT / Software / Systems , Tempe, Arizona
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