Technical Support Representative

Company: TEKsystems Careers
Location: Tempe
Posted on: September 2, 2024

Job Description:

*Description:*
Provides customer service/client technical support for Schwab specific applications & technologies. Junior: Skills equiv. to 1-2 years in comparable position. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people, and interpersonal skills. Must have strong verbal and written communication skills. Buyer Organization: Charles Schwab Inc. (Sales Tax)
*Skills:*
call center, technical support, fraud detection
CALL CENTER EXPERIENCE a must.
Excellent over the phone end client knowledge De-escalation experience Excellent Soft skills Prior experience working with clients on performing password resets; navigating (Instructing) end users.
Strong customer service skills, strong people, and interpersonal skills.

• *Must have strong VERBAL (ability to listen and communicate effectively and clearly with a variety of audiences) and written communication skills.
• *Ability to multi-task and adapt.
• Experience Level:*
  Entry Level
  
  
  
  
  
  About TEKsystems:
  
  We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
  

Keywords: TEKsystems Careers, Tempe , Technical Support Representative, IT / Software / Systems , Tempe, Arizona