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Senior Software Development Engineer, IT - Loyalty (Tempe)

Company: Hawaiian Airlines
Location: Tempe
Posted on: March 21, 2023

Job Description:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'--ina and introducing our islands to the world!

  • Position Summary*

    Our team support our Loyalty program inside Hawaiian Airlines - we support more than 300 partnerships, more than 10 million Hawaiian Airlines loyalty members and several internal systems that are used by the HA ecosystem
    Software Developer Engineers write and configure code. They generally come from Computer Science or Information Systems backgrounds.
    The Software Developer Engineer family contains a wide array of individuals and skills so that the breadth of coding languages is encompassed (e.g., C, C#, C++, JAVA, Ruby, Python, etc.). This group creates the software and technical solutions that run the company. They are responsible to understand business requirements, comprehend the technical design for the solution, conceive and write detailed software implementations/code, as well as ensure their solutions adhere to the security, logging, error handling, and performance specifications.
    More Senior Software Developer Engineers have acquired deep technical expertise as well as communication (oral and written), facilitation, and architecture skills. Having this, they are key partners with Business Analysts to consult with the business about technical possibilities and futures. Additionally, they may be required to supervise less experienced software engineers.

    • Key Responsibilities*

    • Write, configure and develop software and code-driven solutions for high complexity business problems according to user specifications

    • Decompose business requirements and translate them into detailed design specifications and code

    • Build solutions that utilize the enterprise monitoring/logging frameworks

    • Participate and engage with the appropriate matrix areas for the construction and delivery of the solution

    • Leads detailed code-reviews in a constructive manner

    • Ensure that coding solutions are flexible, supportable, and requires minimal maintenance

    • Promote adherence to standards and the common way (Software Development Life Cycle)

    • Analyze and resolve operational and production problems of high complexity, including researching and recommending alternative actions for problem resolution, taking timely action, and escalating as required

    • Demonstrate advanced understanding of business processes being supported by assigned system(s) and across multiple business customers

    • Evaluate and recommend emerging technologies, influence technical designs, and recommend process or system enhancements to business customers

    • Proactively contribute to the design of new solutions (new projects, enhancements, etc---)

    • Provide leadership for system and acceptance testing

    • Test and implement systems and enhancements using techniques that preserve system integrity

    • Ensure systems are functionally appropriate, technically sound, and integrated

    • Develop time estimates for project schedules, monitor progress, and provide accurate and timely reports

    • Plan and manage project activities within allocated resources

    • Work across projects to synchronize data analysis efforts and deliverables

    • Support the organization's project management policy, practice, and methodology

    • Maintain focus on internal and external customer requirements

    • Provide leadership as a communications liaison between the business customer and the technology development and support groups

    • Provide leadership in key interactions with business customers to define, analyze, and deliver customer requirements

    • Negotiate and manage team relationships at project level

    • Teach technical topics to junior and other senior members of the staff

    • Other duties as assigned

    • Requirements*

    • Minimum Requirements*

    • Bachelor's Degree (in lieu of degree - 9 years of work experience in an IT environment)

    • 5 years of work experience in Information Technology environment

    • Ability to serve as top Technician/Subject Matter Expert within their local IT team

    • Prior experience leading multiple simultaneous development efforts and work teams

    • Advanced knowledge of software development practice, concepts, technology and methodology obtained through formal training, and work experience

    • Advanced knowledge of required programming languages

    • Proficient in the required technologies

    • Advanced knowledge of technical/business environment

    • Understanding of the following:

      o impact of design decisions to the computer (performance, etc---)
      o technical behavior of the underlying operating system
      o technical behavior of the compiler and tools
      o ALL functional aspects of the tools and development environment
      o functional and technical behavior of the middleware and data layers
      o Dev/Ops processes, tools, and deployment capabilities
      o packaging and distribution of solutions
      o operations/run requirements

      • Ability to provide leadership within a specific technology area or across multiple technology areas, to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement large/multiple development projects that carry a high risk to the organization

      • Excellent partnering, communication, and negotiation skills so as to effectively serve as a lead liaison between business customers and technology development and support groups

      • Ability to complete tasks independently/interdependently

      • Ability to manage projects using the organization's project management methodology

      • Ability to work effectively in a strong customer service/team oriented environment

      • Ability to coach the technical development of less senior developers

        / **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

        • Preferred Qualifications*

        • B.S./B.A. or M.S. in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience

        • Implementing RESTful APIs using MuleSoft

        • Ability to provide leadership and coaching for team

        • Ability to write code for solutions that are more technically challenging and more advanced (queuing, threading, etc---) than typical developers

        • Understanding of the detailed business processes involved in their areas of expertise

        • Industry Experience

        • Experience with mulesoft development

        • Experience with API management tools

        • Experience with Agile / Scrum

        • About Hawaiian Airlines*

          Hawaiian - has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Cond-- Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i. In 2022, the carrier topped /Travel + Leisure's 2022 World's Best/ list as the No. 1 U.S. airline and was named Hawai--i's best employer by Forbes.
          Now in its 93rd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
          The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
          Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.
          For media inquiries, please visit Hawaiian Airlines' online newsroom.
          Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
          The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Tempe , Senior Software Development Engineer, IT - Loyalty (Tempe), IT / Software / Systems , Tempe, Arizona

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