Field Service Technician

Company: DecisionOne
Location: Tempe
Posted on: January 24, 2023

Job Description:

Job Descriptions:COMPANY OVERVIEW:Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness. With more than 800+ technology professionals and an extensive, geographically distributed network of service locations, DecisionOnes technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers. RESPONSIBILITIES:

• Primary tech role will be for MAC support but will also require WIN support.
• Level 2 FTE, Desktop Support Mac Specialist, provides technical assistance to customers regarding various hardware and software applications.
• Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers. The tech will be focused on providing MAC support.Expected timeframe - 7 months or more. Required Experience:Experience -
  • Must have experience working with office 365 and Web Ex.
  • Main responsibility will be supporting the end users MACs.
  • Tech will provide remote support and onsite support on MAC and WIN units and peripherals.
  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
  • Must be able to travel throughout the state and outlying areas.
  • Must be able to work overtime when required.
  • Must be able to provide own transportation.
  • Must submit to and pass a Pre-Employment Drug and Alcohol screen.They also should have experience working with office 365 and Web Ex. The main responsibility will be supporting the end users MACs. Tech will provide remote support and onsite support on MAC and WIN units and peripherals.Keyword: Field Service TechnicianFrom: DecisionOne Corporation

Keywords: DecisionOne, Tempe , Field Service Technician, IT / Software / Systems , Tempe, Arizona