Technical Writer (Remote)

Company: VincentBenjamin
Location: Tempe
Posted on: August 4, 2022

Job Description:

Location:Tempe, Arizona
Type:Contract to Hire
Job#138229

***No third-party candidates, corp-to-corp, H1-B will be accepted.***

Title: Technical Writer

Location: Remote, must be in the United States

Hiring Model: Full-time, initial six-month contract, potential to extend and or convert to a permanent employee

The Client:

Our client is in the higher education industry and represents one of the largest education institutions in the United States. Our client relies on the IT systems to help their faculty, staff, and students succeed.

The Role:

Because of our Client's commitment to internal customer satisfaction, they have grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. They are searching for an experienced technical writer to join the team and help take our their customer/client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Responsibilities:

Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Required Qualifications:

Bachelor's degree in relevant technical field OR equivalent experience
2-4 years' industry experience as an influential technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications:

Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the information security best practices, systems, frameworks etc.
Previous software development experience
Certification through the Society for Technical Communicators
Experience using XML tools to create documentation

Benefits Upon Conversion:

Health, vision, dental, life, and disability insurance for you and your family
Flexible leave and paid time off policy including school holidays and a four-day work week in the summer months
Member of the Arizona State Retirement System (One of the best retirement systems in the U.S.)
Discounts on wellness programs
Mentoring and leadership development programs

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Keywords: VincentBenjamin, Tempe , Technical Writer (Remote), IT / Software / Systems , Tempe, Arizona