Manager Senior, Information Technology
Company: USAA
Location: Tempe
Posted on: August 1, 2022
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Job Description:
Purpose of Job We are seeking a talented Senior Manager,
Information Technology for our San Antonio, TX, Plano, TX, or
Phoenix, AZ facility. This person may also work remotely from a
remote work environment. The Enterprise Experience Engineering
Organization is seeking a talented Software Engineering Manager to
help build out highly available and resilient member facing
experiences on our modern technology stack. The Senior Manager, IT
will manage a team of engineers building responsive web-based
member facing experiences on .com and mobile. This includes our
Join USAA experiences as well as our Eligibility, Member Onboarding
and Member Service Verification API's. This leader will also
oversee the operational health of the team while driving toward
high quality, availability, and cost effectiveness of the
applications they support, while leveraging industry leading tools
and development environments. In addition to software execution,
this leader will also collaborate closely with internal
stakeholders and partners to tackle complex and challenging
business problems. Finally, Join USAA is a great place to work, so
this leader will be responsible for assisting in the career
development of top engineering talent. Manages teams that are
responsible for delivering and/or managing one or more technical
support activities. Authorizes and influences the development and
delivery of technical solutions that enable optimal business
performance. Accountable for technical leadership in the plan,
design, development, testing, implementation, or maintenance of
technical solutions. Leads and directs change management, process
improvement, and technical support initiatives. Provides direction
and analytical support and directs business plan development to
execute initiatives. Job Requirements About USAA USAA knows what it
means to serve. We facilitate the financial security of millions of
U.S. military members and their families. This singular mission
requires a dedication to innovative thinking at every level. About
USAA IT Our most meaningful qualification isn't technical, it's
human. Here, we don't just sit in front of a screen. We stand
behind our 13 million members who rely on us every day. We're proud
of USAA's strong history and we're even more passionate about our
future. That's why we have a team of supportive and collaborative
hardworking technology professionals focused on doing more for our
members. And why we're continuing to add innovative problem solvers
to our team. With us, you'll find exciting challenges that inspire
you to continue learning and growing. Tasks: Identifies and manages
existing and emerging risks that stem from business activities and
the job role. Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and
procedures for business activities. Responsible for developing,
maintaining, testing, and monitoring an internal control
environment, including preventative and detective controls, to
effectively manage risks. Builds and oversees a team of employees
for assigned technology support area through ongoing execution of
recruiting, development, retention, coaching and support,
performance management, and managerial activities Provides
leadership for those involved in the development, design and
optimization of technology support functions supporting business
and/or technical processes. Manages the identification, research,
and analysis of business, process, and technology opportunities.
Informs and tracks metrics for technology support capabilities
and/or processes (KPIs, KRIs, etc.). Conducts or oversees
technology efforts by applying technical expertise; promoting
adherence to all procedures and policies. Partners with key
functions to align IT strategy and initiatives in support of
business strategy and goals. Operationalizes documentation
standards and quality assurance methodologies for technology
support functions and ensure adherence to standards by respective
team. Manages and forecasts unit level expenses which may include
department allocations, Product/Component, 3rd Party,
project/program, software and vendor expenses. Manages and
leverages the relationship with 3rd Party vendors to ensure
achievement of technology support objectives. May be responsible
for vendor management activities including service agreements,
staff augmentation and technology contracts. Role models USAA's
mission, core values, culture and desired behaviors - including a
sound risk culture. Minimum requirements: Bachelor's degree; OR 4
years of related experience (in addition to the minimum years of
experience required) may be substituted in lieu of degree. 6 years
of experience in a technology function to include 2 years
leadership experience, demonstrated in either a supervisor or
individual contributor role, of IT Professionals in a Software
Development/Engineering or Infrastructure environment. Hands on
experience actively driving the technology life cycle from
requirements analysis, feasibility estimates, design, code,
configure, documentation, testing, implementation, and support.
Experience building or leading multi-disciplined technology teams
using industry best practices. Experience coaching and advising
team members to help them accomplish project goals, meet
established schedules, and resolve technical and operational
issues. Ability to drive a culture of quality and personal
accountability through technology support teams. Relevant knowledge
in technical domains that reside within Infrastructure Services,
Data or Application Development. Demonstrated critical thinking and
problem-solving skills. Demonstrated experience in translating
needs into requirements. Demonstrated experience explaining complex
technology decisions to both technical and nontechnical audiences.
Understanding of relevant industry frameworks, i.e. COBIT, ITIL,
SaFE, etc. Understanding of Legislative and Regulatory Compliance
Requirements. When you apply for this position, you will be
required to answer some initial questions. This will take
approximately 5 minutes. Once you begin the questions you will not
be able to finish them at a later time and you will not be able to
change your responses. Preferred experience: 7 years experience
building applications on modern technology stack (i.e. OpenShift
Container Platform, Responsive technologies such as ReactJS,
REST-Based API Development, Event-Driven Architecture) Extensive
knowledge in Agile methodologies and experiences working on high
performing software development teams. Knowledge and experience in
leading, mentoring and developing top talent across teams.
Excellent communication skills, both written and oral, and ability
to present to all levels of organization. Experience in automation,
DevOps, CI/CD pipelines and understanding of developer tooling
Experience in defining and implementing operational discipline
including making data driven decisions for financials and
operations Experience with application development with digital
technology and platforms such as .com, mobile and Member Service
Representative applications. The above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job.
Compensation: USAA has an effective method for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The salary range for this skill is: $106,800 -
$192,300 Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. Shift premium: will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. Please
click on the link below for more details. USAA Total Rewards
Relocation assistance is Not Available for this position.
Keywords: USAA, Tempe , Manager Senior, Information Technology, IT / Software / Systems , Tempe, Arizona
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