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Sr. Manager, IT - Tech Ops (16979)

Company: Sharp Decisions
Location: Tempe
Posted on: June 18, 2022

Job Description:

Sr. Manager, IT - Tech Ops

The Sr. Manager, IT - Tech Ops will play a key role within Technology Operations by maturing technology processes to ensure they are well controlled, documented, and meet the company objectives. They will assess needs and capabilities, understand requirements, and support the effective implementation of critical processes such as IT asset management, patch management and governance, change and release management, disaster recovery, and incident and problem management. This individual will also provide guidance and support technology leaders and project teams in integrating risk management processes and activities into their project plans and processes.


* Partner with leaders to enhance and mature processes and reporting. Develop actionable metrics and key control indicators and identify process improvements such as controls suitable for automation.
* Strengthen and mature risk management processes within Technology Operations.
* Support operational transparency by providing issues, risk, and control information to enable comprehensive and actionable reporting.
* Advise management on the status of their control environment related to risk identification and control weaknesses.
* Coordinate, prioritize, and report on open issues (e.g. Self-Identified, Audit findings, Matters Requiring Attention, 2nd line findings etc.)
* Collaborate with 1st and 2nd lines of defense on risk assessments, control testing and monitoring
* Lead audit and exam management efforts for Technology Operations. Collect and analyze information prior to sharing with auditors and regulators.


The ideal candidate will possess a balance of business acumen, technical competency, a collaborative nature, and a hands-on self-starter spirit, along with strong communication, leadership, and organizational development skills. This leader must be able to work with multiple teams simultaneously and thrive in fast-paced, dynamic environment. The ideal candidate is a creative thinker, a problem solver and has a proven track record in technology and/or business operations in a regulated environment.

* Seven years of technology and security risk management or audit experience preferably in the financial services industry
* Experience in leading business analysis, process (re)design, operating plan and strategy development, business reporting. Skilled in the use of office tools like Excel and PowerPoint.
* Familiarity or working knowledge of technology and security operations and the various related functions required to successfully manage IT. Understanding of regulatory compliance is preferred.
* Team leadership experience including full-time, contract, and vendor resources.
* A solid understanding of how organization and people go through a change and the change process
* Focused experience and knowledge of risk management principles, methodologies and tools.
* Exceptional communication skills - both written and verbal.
* Excellent active listening skills.
* Ability to clearly articulate messages to a variety of audiences.
* Ability to establish and maintain strong relationships.
* Able to work effectively at all levels in an organization.
* Must be a team player and able to work collaboratively with and through others.
* Acute business acumen and understanding of organizational issues and challenges.
* Experience with large-scale organizational change efforts.
* Serve as a strategic thought partner to the company's technology leadership teams.


* Bachelor's degree in Accounting, IT, or related field; Advanced degree (MBA, Masters in Accounting or Information Systems) preferred. CISM, CISSP, CIA, or CISA certifications strongly preferred.

Keywords: Sharp Decisions, Tempe , Sr. Manager, IT - Tech Ops (16979), IT / Software / Systems , Tempe, Arizona

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