Technical Support (WordPress)

Company: Newfold Digital
Location: Tempe
Posted on: January 8, 2022

Job Description:

Awesome opportunity for you to start a career in technology! As a WordPress Support Agent your efforts will positively impact small businesses ability to grow & thrive. We will train you to become a WordPress guru, who will consult with and assist customers through utilizing your creativity and customer service skills.What you'll do:You will be at the heart of WP Live's support team!We take time to understand our customer's goals and challenges, consult on options and make recommendations to enhance their design / marketing strategyYou will create a positive customer experience by walking customers through plugins and themesYour success within the role, not only allows you to help small businesses achieve their goals but you also contribute to making WP Live one of the continued leaders within our industryWho you are:You have 1-2 years of customer service experience, requiredKnowledge in internet, social media and/or small business, preferredYou have a strong desire to learn WordPress and web-based technologiesYou enjoy interacting with diverse groups of people, both internal/external customersYou like to use critical thinking skills to diagnose and solve problemsWhy you'll love us:In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams.We celebrate one another's differences. Although we're proud of our culture of diversity and inclusion, we're working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues, and provide educational opportunities for all employees.You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.Join the experts. If you're passionate about WordPress and equally passionate about supporting businesses of all sizes, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint, and have a true desire to "help the little guy/gals".We've got you covered. From 401k, generous PTO, tuition reimbursement, flexible work arrangements and excellent medical, dental, and vision - we're there for you!Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Keywords: Newfold Digital, Tempe , Technical Support (WordPress), IT / Software / Systems , Tempe, Arizona