Part-Time Mobile Customer Service Specialist (Administrative)

Company: Vitalant
Location: Tempe
Posted on: April 6, 2021

Job Description:

Part-Time Mobile Customer Service Specialist (Administrative)Donor Relations Specialist - Mobile Customer Service Part-Time, $14.50 an hour, plus mileage reimbursement PRIMARY PURPOSE: Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers. Retains current donors by rebooking donation appointments. Explains and/or enrolls donors in frequent donor programs. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.) Converts donors to automated and other new collection technologies to optimize the donation opportunity. Assists donors, blood center staff and coordinators in resolving customer service issues. Administers customer service and marketing surveys to donors. Collects data and prepares reports, as assigned and performs other clerical duties, as needed. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required. Performs all other duties, at the discretion of management, as assigned. REQUIREMENTS:Knowledge/ Education High school graduate or GED required.Licenses/ Certifications None.Experience One year experience in related field required.Skills/Abilities Able to work in a team environment. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. Effective communication skills, both verbally and in writing. Able to maintain confidentiality. Good working knowledge of PC software preferred. Vitalant offers the following benefits: Health insuranceAccident insurance Health savings accountCritical illness insurance Dental insuranceHospital indemnity insurance Vision insuranceBusiness travel accident insurance Flexible spending accountsPaid time off Basic life and AD insurance Commuter benefits Supplemental life and AD insurance 401(k) retirement savings plan Short-term disability insurance Employee assistance program Long-term disability insurance Education assistance program Care@Work program

Keywords: Vitalant, Tempe , Part-Time Mobile Customer Service Specialist (Administrative), IT / Software / Systems , Tempe, Arizona