Customer Support Representative -
Location: Tempe
Posted on: February 25, 2021
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Job Description:
Job Description
We are committed to the ongoing development of our valued
employees, and we offer candidates the opportunity to work with
talented colleagues in a positive, team-oriented, productive and
informal environment with opportunities for learning and growth.
Our dynamic technical support organization is seeking Customer Care
Specialists with high energy, motivation and great customer service
skills to join our team! We have several full time positions
available, with shift start times between 7 AM and 9 AM. Based on
our incoming interaction volume, we do require weekend availability
from all candidates. Training for this position will be for the
first two weeks of employment, with a schedule of 11 AM ? 8 PM from
Tuesday ? Saturday.
A Customer Care Specialist is responsible for answering incoming
calls and emails from customers with inquiries about an
internet-based movie streaming service. This position also assists
in account set-up, handles complaints, and troubleshoots audio,
visual, and network related issues.
Job Responsibilities:
? Interact with customers in a professional manner via phone and
email regarding billing and technical support issues
? Gather detailed information and follow any troubleshooting or
escalation procedures as required per issue
? Provide clear and concise product and service information to
customers
? Follow up on any/all pending work items on a daily basis
? Complete tickets and research issues as required
Requirements
Relevant skills, education and experience:
? High school diploma or equivalent
? 1-3 years of customer service background, call center experience
preferred
? Must be able to type 30+ wpm
? Must have basic computer skills ? most troubleshooting involves
Windows machines, but we also support Apple products
? High level of customer service and problem solving skills
? Strong verbal and written communication skills including note
taking
? Punctual with great attendance and excellent work ethic
? Demonstrated ability to provide customers with product and
service information in a clear and concise manner
? Motivated team player with a strong desire to learn and succeed
in a fast paced environment
? Ability to complete assigned tasks effectively and
efficiently
? Able to balance many tasks or projects at one time
? Must have positive attitude and willingness to go above and
beyond to complete tasks
? Must be available to work weekends and evening shifts
? Must have reliable transportation - public transportation is
acceptable as long as it doesn?t present scheduling conflicts
Desired Skills (These are not requirements but would be
helpful!):
? Understanding of Internet technologies ? common internet speeds
and terminology
? Understanding of Microsoft and Mac operating systems
? Basic understanding of audio/ video components and home theatre
setup, surround sound, HDMI specifications
? Understanding of common video resolutions / encoding methods
? Technical writing experience is a plus
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Tempe , Customer Support Representative -, IT / Software / Systems , Tempe, Arizona
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