Technical Support Representative
Company: Godaddy
Location: Tempe
Posted on: January 12, 2021
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Job Description:
GoDaddy is empowering everyday entrepreneurs around the world by
providing all of the help and tools to succeed online. With 20
million customers worldwide, GoDaddy is the place people come to
name their idea, build a professional website, attract customers
and manage their work. Our mission is to give our customers the
tools, insights and the people to transform their ideas and
personal initiative into success. To learn more about the company
visit www.GoDaddy.com. Join our teamTechnical Sales Guides support
GoDaddy's hosting customers on multiple channels, primarily via
inbound telephone calls. You will be the first point of contact and
provide professional consultation to customers. Your interactions
will range from questions about current GoDaddy products/services
to consultation regarding new purchases. You will effectively
respond and provide information to customers regarding new product
and service offerings and contract extension options, and will
cross-sell additional products/services.LocationThis is a
predominately remote role requiring applicants to live in Arizona,
Iowa, Georgia, or Illinois. If you live in Arizona or Iowa,
however, you must live within commuting distance of either
GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as
it may be necessary for you to come into the office from time to
time. Please note, any requests to work from one of the above
GoDaddy offices will be evaluated on a case by case basis.What
you'll get to do--- * Consult with customers about their business
needs by matching GoDaddy products and/or solutions to their online
goals, all while providing first-call-resolution.* Build trust,
interact, and communicate effectively with various levels of the
organization, while meeting department quality and production
standards.* Address customers' technical concerns by walking them
through control panels for Content Management Systems, as well as
cPanel, Plesk and GoDaddy custom interfaces.* Troubleshoot and
correct issues by utilizing FTP, cPanel, Plesk and MySQL.*
Demonstrate ownership for issues pertaining to customer service
questions, including by researching and providing solutions for
issues of moderate complexity.Your experience should include---*
Advanced knowledge of WordPress, including the use of plugins and
themes and how to effectively troubleshoot common WordPress
errors.* Ability to utilize SSH and Remote Desktop to navigate and
access hosting environments.* Ability to access and manipulate
MySQL and MSSQL databases.* Deep understanding of Internet
Technology required, including but not limited to using internet
browsers and FTP clients.* An understanding of Content Management
Services such as WordPress, Joomla and Drupal, and the ability to
navigate and edit.* Ability to research and investigate issues
using multiple systems and to provide support to customers in both
the Linux and Windows hosting environments* A high school diploma,
GED, or equivalent work experience.* Ability to connect directly to
the modem via Ethernet, and stable internet connectivity and speeds
sufficient to support voice calls. Guides who do not have stable
connectivity and/or sufficient internet speeds may be required to
upgrade their service at their own expense, in compliance with
applicable law.You might also have* Experience owning and/or
operating a small and/or midsize business (SMB).We've got your
back...Enjoy our many benefits including paid time off, 401k, and
parental leave. Join one of our employee resource groups. Continue
to have a side hustle (we love entrepreneurs, remember?). Most
importantly, come as you are and make your own way.GoDaddy is proud
to be an equal opportunity employer. We will not discriminate
against any applicant or employee on the basis of age, race, color,
ethnicity, national origin, citizenship, religion, creed, sex,
sexual orientation, gender, gender identity or expression
(including against any individual that is transitioning, has
transitioned, or is perceived to be transitioning), marital status
or civil partnership/union status, physical or mental disability,
medical condition, pregnancy, childbirth, genetic information,
military and veteran status, or any other basis prohibited by
applicable federal, state or local law. GoDaddy will consider for
employment qualified applicants with criminal histories in a manner
consistent with local and federal requirements.If you need help
completing an application for a position with GoDaddy, please reach
out to our Recruiting Team at myrecruiter@godaddy.com.GoDaddy
doesn't accept unsolicited resumes from recruiters or employment
agencies.
Keywords: Godaddy, Tempe , Technical Support Representative, IT / Software / Systems , Tempe, Arizona
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