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Technical Customer Support Expression Of Interest - Tempe

Company: Veeam
Location: Tempe
Posted on: November 20, 2020

Job Description:

Company Description

Everything's in place for you to win at Veeam-- - the global leader in Cloud Data Management---. We provide trusted backup solutions that deliver Cloud Data Management and protection, keeping the world moving for over 400,000 customers, including the vast majority of Fortune 500 companies. We're extremely successful: a billion-dollar company and Leader in the Gartner Magic Quadrant that's won over 170 top industry awards. But we're always looking forward. Everyone here plays a part in delivering on our unrivalled reputation for customer satisfaction, which is why our net promoter score is three times the industry average.

Ultimately though, we grow together, so we'll support you to be successful in your role. We'll invest in you with an industry-leading training to get you onboarded, as well as mentoring and coaching to help you perform at your best. And whether it's learning additional skills, gaining a new experience or taking the next step in your career, there will be lots of scope for development.

Job Description

On our Technical Support Team, you will:

* Provide inbound technical support for Veeam's products via the telephone, email and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files
* Deliver deep analytical troubleshooting of complex technical problems
* Proactively stay up to date with all the latest technologies concerning Veeam's products and the underlying technologies
* Live in Tempe, AZ

Qualifications

Our ideal candidate has:

* Creativity and perseverance for solving problems
* Proven track record of high customer satisfaction ratings in customer or technical service role
* Previous experience or good understanding of virtualization technologies; VMware ESX(i), Microsoft Hyper-V
* Strong written and oral communication skills
* Good collaboration skills, which allows for team success

In addition, we often look for some of these specialized skills:

* Advanced use of administrator-level tasks with the following: Windows OS 2008(r2)/2012(r2)/2016/2019
* Advanced use of administrator-level tasks with Linux operating systems, including: RedHat, CentOS, Ubuntu and SUSE.
* Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DNS, iptables)
* Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V, Nutanix AHV

Additional Information

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Keywords: Veeam, Tempe , Technical Customer Support Expression Of Interest - Tempe, IT / Software / Systems , Tempe, Arizona

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