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Customer Support Representative -

Location: Tempe
Posted on: November 19, 2020

Job Description:

Job Description


We are committed to the ongoing development of our valued employees, and we offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, productive and informal environment with opportunities for learning and growth. Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation and great customer service skills to join our team! We have several full time positions available, with shift start times between 7 AM and 9 AM. Based on our incoming interaction volume, we do require weekend availability from all candidates. Training for this position will be for the first two weeks of employment, with a schedule of 11 AM ? 8 PM from Tuesday ? Saturday.




A Customer Care Specialist is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service. This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.



Job Responsibilities:


? Interact with customers in a professional manner via phone and email regarding billing and technical support issues



? Gather detailed information and follow any troubleshooting or escalation procedures as required per issue



? Provide clear and concise product and service information to customers



? Follow up on any/all pending work items on a daily basis



? Complete tickets and research issues as required





Requirements


Relevant skills, education and experience:


? High school diploma or equivalent



? 1-3 years of customer service background, call center experience preferred



? Must be able to type 30+ wpm



? Must have basic computer skills ? most troubleshooting involves Windows machines, but we also support Apple products



? High level of customer service and problem solving skills



? Strong verbal and written communication skills including note taking



? Punctual with great attendance and excellent work ethic



? Demonstrated ability to provide customers with product and service information in a clear and concise manner



? Motivated team player with a strong desire to learn and succeed in a fast paced environment



? Ability to complete assigned tasks effectively and efficiently



? Able to balance many tasks or projects at one time



? Must have positive attitude and willingness to go above and beyond to complete tasks



? Must be available to work weekends and evening shifts



? Must have reliable transportation - public transportation is acceptable as long as it doesn?t present scheduling conflicts





Desired Skills (These are not requirements but would be helpful!):


? Understanding of Internet technologies ? common internet speeds and terminology



? Understanding of Microsoft and Mac operating systems



? Basic understanding of audio/ video components and home theatre setup, surround sound, HDMI specifications



? Understanding of common video resolutions / encoding methods



? Technical writing experience is a plus




We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Tempe , Customer Support Representative -, IT / Software / Systems , Tempe, Arizona

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