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Senior Software Support Engineer

Company: Clarivoyant, LLC
Location: Tempe
Posted on: September 17, 2020

Job Description:

Senior Software Support Engineer Contract to hire 9 months Location-RemoteTempe, AZ (Till COVID 19 will be remote after that on-site role) Responsibilities bull Support and debug of critical transactions in the Shutterfly order processing flow. bull Work with stakeholders (system users) across multiple business and companiesrsquo teams, to diagnose issues with software services and applications, identify sources of the problem and offer solutions bull Work with Product Managers, Software Architects and Developers to understand Uses Cases, Features and algorithms to provide consistent communication, guidance to end-users. bull Document issues and solutions to generate collateral (FAQs, Troubleshooting guides), root-cause analysis, document bug and drive inputs to future designs and features. bull Establish metrics and generate technical reports focusing on customer complaints and resolutions. bull Make written recommendations to improve technical support tools and processes bull Monitor key system metrics and alerts to proactively ensure seamless performance of the system Skills Qualifications bull BSMS in Computer Science or equivalent. bull 5 years supporting mission-critical enterprise software systems, applications andor services including UI, APIs and REST services with deep understanding of server-side and middle-tier technologies. bull 2 years developing support collateral to provide system configuration, trouble-shooting guidance to stakeholders bull 2 years debugging resolving systems and connectivity issues in transactional systems bull 2 years using and interpreting critical system metrics (logging, graphs (e.g. Splunk), etc.) to diagnose (root-cause) systems andor connectivity issues. bull 2 years developing and running utilities and tools to help solve end-user issues (Java, Python, Jscript, etchellip) bull Excellent problem-solving and software debug skills bull Excellent communication (written and verbal), analytical and leadership skills. bull Excellent teamwork skills. Preferred Qualifications bull Experience with algorithms and shipping services for eCommerce systems and services bull Experience isolating software system issues from network connectivity issues. bull Experience producing customer-consumable documentation ( FAQs, Trouble-shooting Guides, End-User Training)

Keywords: Clarivoyant, LLC, Tempe , Senior Software Support Engineer, IT / Software / Systems , Tempe, Arizona

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