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Junior Network Control/Satellite Specialist

Company: Envision
Location: Tempe
Posted on: March 27, 2020

Job Description:

Company in Tempe is looking for a Junior Network ControlSatellite Specialist Contract to Hire Opening must be open to working any shift including night shift. Off shift position, working 4 day week, 9 pm to 7 am, either Wednesday through Saturday, or Sunday through Wednesday. 1st 6 months will be training on 1st shift, however, must be able to work the night shift once training is completed NO THIRD PARTIES OR AGENCIES PLEASE! LOCAL CANDIDATES ARE REQUIRED! SEND RESUMES ASAP TO SCOTT.LIEBENVISION.COM Network Control Specialist US ArmyMilitary experience is a plus Satellite Communications experience is a plus! Envision is seeking a Network Control Specialist for our contract to hire opportunity in Tempe, AZ. Below is a brief outline of what we are seeking for this role. Role Network Control Specialist is responsible for monitoring satellite gateways and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway operational policies and procedures. Works to provide highly available and reliable systems to support Duties and Responsibilities Monitor and test the Gateway network elements per written operational procedures. Perform remote maintenance as necessary or as directed per written operational procedures. Accomplish items on SRV PM Checklists per written operational procedures. Produce trending and tracking reports per written operational procedures. Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures. Basic troubleshooting of customer trouble tickets per written operational procedures. Escalate non-standard events to Network Control Specialist Shift Lead or Management. Respond to alerts in a timely manner and initiate corrective actions to restore network services. Coordinate fault resolution with senior personnel and vendor support items. Make recommendations and take actions to preventrestore network interruption andor service degradations. Provide Tier 1 technical support for customer care and network elements as assigned. Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports. Ensure policies and code of conduct are understood and complied with. Perform other duties and responsibilities as may be assigned from time to time by management. Job Requirements Demonstrate Basic Networking and Linux operating skills. Demonstrate Basic User level Microsoft Office suite (MS Word, Excel, OneNote, Power Point) Demonstrate customer service skills with the ability to handle customer issues with diplomacy, tact, and a concern for the customer needs. Ability to work with the cross functional teams to automate reactive procedures where possible, and to promote rapid response to known issues. Qualifications Bachelor s Degree in Computer ScienceMIS or Technical education preferred. 1 year experience as IT Help Desk Technician or similar role. Technical Industry Certification in the following disciplines A+, and Network+, preferred. Experience in a telecommunications environment or similar required. US ArmyMilitary experience is a plus Satellite Communications experience is a plus! Off shift position, working 4 day week, 9 pm to 7 am, either Wednesday through Saturday, or Sunday through Wednesday. 1st 6 months will be training on 1st shift, however, must be able to work the night shift once training is completed Please send Qualified resumes asap to scott.liebenvision.com Scott Lieb Envision 602 354-5979 Please call to discuss our Bonus Referral Program!

Keywords: Envision, Tempe , Junior Network Control/Satellite Specialist, IT / Software / Systems , Tempe, Arizona

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