Service Coach - Payroll
Company: ADP
Location: Tempe
Posted on: August 5, 2022
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Job Description:
ADP is hiring a Service Coach - Payroll.Do you find joy in
guiding and teaching others?Are you passionate about the new hire
experience?Have you been described as a go to person for
knowledge?Well, this may be the role for you. Ready to make your
mark?In this role, you will assist our associates by enhancing
their strengths and improving their job skills. This position
partners with Enterprise Learning to support the new hire training
experience and continuous learning. They serve as mentors, eager to
support the practical application of our products, tools and
resources. In addition, this role supports leadership by ensuring
associates are coached and developed to apply learning in an effort
to improve associate productivity.The nature of what you do every
day will not change - your goal is to help associates learn the
skills needed to be successful at servicing our clients. Still,
every day will be different because the questions you receive will
vary, as will how you go about guiding associates. You will be
empowered to use creative approaches to applying learning such as
gamification, practice scenarios, and hands on support.To be
successful in this role, you have a way with associates that builds
rapport, establishes trust, and shines with professionalism. You
exude confidence in your knowledge and patience while upskilling
others. Your communication style, whether verbal or written, is
clear and easy for our associates to understand and take action on.
A fast paced environment with potential for change should excite
you. We also have a healthy dose of fun. Not only can you find a
career here but friendships that last in a company that values
inclusion.A little about ADP: We are a global leader in human
resources technology, offering the latest AI and machine
learning-enhanced payroll, tax, human resources, benefits, and much
more. We believe our people make all the difference in cultivating
an inclusive, down-to-earth culture that welcomes ideas, encourages
innovation, and values belonging. We ve received recognition as a
global Best Places to Work and a recipient of many prestigious
awards for diversity, equity, and inclusion, including a
DiversityInc Top 50 Company, Best CEO and company for women,
LGBTQ+, multicultural talent, and more. As part of our deep DEI
commitment, our CEO has joined the OneTen coalition to create one
million jobs for Black Americans within ten years. Learn more about
DEI at ADP on our YouTube channel: WHAT YOU LL DO:
ResponsibilitiesConducts a bi-annual training needs assessment to
determine associate-training deficiencies, analyzes results and
delivers/coordinates the delivery of additional training as
requiredProvides individual job specific mentoring to the
associates in the areas of product, call metrics management,
service techniques and interpersonal skillsDelivers consistent
coaching to support ongoing improvement aligned to company
cultureDevelop and deliver appropriate coaching plans that support
improvement in client satisfactionProactively identify knowledge
gaps following the implementation of any major changesWork with
associates to ensure full adherence to process and policy at all
timesAct as role model for the associates in relation to client
services and teamworkWork collaboratively with other Mentor/Coaches
to share learnings and best practicesAssists with the development
of the education materials and classesProvides subject matter
expertise to instructional development teamAnalyze data and
metrics, such as open case reports, call mentor scores and
coaching, TNPS, etc. to support in the associate developmentAssists
and reinforces the proper use of resources and tools such as HENRY,
the mainframe and other productivity toolsPerforms other related
duties as assigned in an effort to build a strong learning
cultureWhat you can expect on a typical day:Associate Support. You
will help our associates manage their clients using our solutions,
which could include troubleshooting and probing to resolve payroll
issues. Support might also involve partnering with your peers to
create content, facilitate learning, and analyze performance
results for measures of success.Learn. You will continually upgrade
your knowledge and skills on payroll, including federal and state
compliance, standard operating procedures, administrative
practices, other products, and desktop support tools to develop and
maintain your ability to support our associates. Doing so increases
your ability to successfully guide others.Organize. You adhere to a
daily schedule and organize yourself to effectively manage your
day. Managing a schedule will ensure you are available for
associate support and can set appropriate expectations.TO SUCCEED
IN THIS ROLE: RequirementsBachelors degree or equivalent in
education and experience with a Major or Area of Concentration in
Adult Education, Human Resources, Business Administration, or
Information ServicesAt least 2 years successful performance as a
trainer or consultantSeasoned in service, organization and
communication skillBONUS POINTS FOR THESE: Preferred
QualificationsExperience in Payroll, Training, Customer Service,
and Systems ImplementationPrevious experience working with ADP or
ADP applications highly preferredYOU'LL LOVE WORKING HERE BECAUSE
YOU CAN:Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
insights.Belong by joining one of nine Business Resource Groups
where you can connect globally with networks and allies who share
common interests and experiences.Grow your career in an agile,
dynamic environment with plenty of opportunities to
progress.Continuously learn through ongoing training, development,
and mentorship opportunities.Be your healthiest. Best-in-class
benefits start on Day 1 because healthy associates are happy
ones.Focus on your mental health and well-being. We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.Join a company committed to giving back and
generating a lasting, positive impact upon the communities in which
we work and live.Get paid to pay it forward. Company-paid time off
for volunteering for causes you care about.What are you waiting
for? Apply today!Explore our COVID-19 page to understand how ADP is
approaching safety, travel, the hiring interview process, and
more.Diversity, Equity, Inclusion & Equal Employment Opportunity at
ADP: ADP affirms that inequality is detrimental to our associates,
our clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP s culture and
our full set of values.
Keywords: ADP, Tempe , Service Coach - Payroll, Human Resources , Tempe, Arizona
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