HR Solutions Specialist
Posted on: June 22, 2022
ADP is hiring a Human Resources Solution Specialist.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
In this role, you'll serve as the primary point of contact for
ADP's Comprehensive Human Resources clients and work on their
service request tickets for ADP's WorkForce Now (WFN) Human
Resources Technology solution. You carry the weight of ADP's
service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal
is to help your clients. However, every day will be different
because the questions you receive will vary, as will the solutions
you provide each client. There will be no shortage of new
questions, and you will partner with the assigned Resource Manager,
Payroll, Benefits Solution Specialists, and third-party vendors (as
applicable) to provide troubleshooting support and a seamless
client experience. Our top-ranked training will help to set you up
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will take the
initiative to seek answers, solutions, and positive outcomes for
both the client and ADP. You'll also proactively initiate regular
outbound communication to identify problems and offer solutions to
improve the internal operation and administration of human
resources and labor policies, practices, and procedures within the
scope of our offering.
Educate and Provide Recommendations. You will leverage your ADP
product and services knowledge to solve issues and questions that
help clients understand our products' value. You will take client
input and turn it into recommendations for your leaders on best
practices and solutions training.
Flex and Adapt. You thrive in a structured environment that
requires setting priorities, organizing your day, multi-task,
changing direction, and providing prompt follow-up. Adaptability,
empathy, self-motivation, and organization skills are must-haves in
this job. You will need to balance your workload to handle multiple
inquiries while focusing on what is important and staying
up-to-date on ADP and external policy changes.
TO SUCCEED IN THIS ROLE: Required Qualifications
2+ years of client and/or service experience
A college degree is great but not required. What's more important
is having the skills to do the job. Other acceptable experiences
Experience noted above, OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
Keywords: ADP, Tempe , HR Solutions Specialist, Human Resources , Tempe, Arizona
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