Payroll Solutions Specialist I
Posted on: June 22, 2022
ADP is hiring a Payroll Solutions Specialist.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
In this role, you will join a high-performing team in ADP's Human
Resources Outsourcing department that provides support and guidance
in response to a wide variety of payroll and tax-related questions
and issues presented by Client Payroll Administrators. You carry
the weight of ADP's service reputation and client satisfaction in
Every day, you will utilize multiple tools and resources to develop
accurate, comprehensive, and friendly responses to clients'
inquiries regarding payroll practices and tax considerations. The
nature of what you do every day will not change -- your #1 goal is
to help clients. Still, every day will be different because the
questions you receive will vary, as will the solutions you provide
each client. There will be no shortage of new questions you'll
receive, which will keep things interesting, and our top-ranked
training will help to set you up for success!
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here, but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Product Support. You will respond to client questions regarding our
payroll and benefits products and provide application and product
navigation support. Support activities can include: data
maintenance, set up, configuration changes for multiple options
(e.g., Vacation/Paid Time Off , Special Calculations, Time and
Attendance schedule, 401k, and more) and new feature set up
requests (e.g., Group Term Life, Health Savings Account, direct
deposit calculations, Benefit Accruals, etc.).
Payroll Processing & Tax. You will assist clients with payroll
processing and solve any issues that may arise. You will assist
clients with tax changes for understanding, conduct research, and
follow-up as needed. To ensure timely and accurate payroll and tax
processing, you will provide timely communication to the correct
parties for any updates, changes, or client issues. You will
monitor Tax Registration Services via a report once the client is
live and verify all jurisdictions are active. You will use online
tools in your daily role to do your job.
Consultation. You will act as a trusted advisor to your clients and
provide consultative support and recommendation on product
optimization during status calls and other interactions.
Quarter and Year-End Support. During these periods, you will play a
critical role where we resolve issues in partnership with our
clients that surface in error prevention notices. Together, you
will determine corrections and generate details on changes needed
for processing additional payroll.
Reporting and Analysis. You will work on complex projects,
including calculation updates, special reports, tax amendments,
company set up, troubleshooting, and more. You will research
historical data, determine adjustments, and use online tools to
Collaborate and Communicate. You will collaborate with internal
teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly
third-party vendors to identify and resolve issues and ensure that
these services meet client expectations. You will escalate issues
when necessary and communicate status and resolution to the client.
You will also share upcoming changes with your clients that could
impact them and address their concerns. You will create standard
client documentation and update it regularly.
TO SUCCEED IN THIS ROLE: Required Qualifications
At least two years of experience, OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
You will have occasional extended hours during peak seasons and may
work 5 - 10 hours of overtime 6 - 8 weeks of the year.
BONUS POINTS FOR THESE: Preferred Qualifications
High-level payroll knowledge, including payroll skills for
processing client payrolls.
Basic knowledge of payroll tax principles and wage and hour
Keywords: ADP, Tempe , Payroll Solutions Specialist I, Human Resources , Tempe, Arizona
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