Service Partner - PEO Payroll Implementation
Company: Paychex
Location: Tempe
Posted on: May 14, 2022
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Job Description:
Description
Under a minimal level of guidance and direction, provides customer
service for multiple Paychex products. Ensures good customer
relations are maintained and customer claims and complaints are
resolved fairly, effectively and in accordance with Paychex
policies and procedures. Proactively educates and informs clients,
and initiates improvements based on client feedback. Has in-depth
knowledge of at least one Paychex product. Solves complex problems;
takes a new perspective on existing solutions. Acts as a resource
for colleagues with less experience.
* Cultivates strong relationships with clients and internal and
external partners to deliver quality service
* Proactively identifies opportunities to enhance clients' service
experience
* Maintains an advanced working knowledge of multiple Paychex
products, as well as industry policies and procedures
* Identifies and implements opportunities for process
improvements
* Demonstrates advanced skill level with systems and software
packages, which may include HRIS, Salesforce, Flex, Core Advanced,
and ORS
* Serves as a mentor for less experienced teammates
* Documents all interactions and uses the information to improve
service
Requirements
* Bachelor's Degree - Preferred
Our Commitment
Paychex is dedicated to fostering a culture of intentional
Inclusion and Diversity (I&D). Our valued employees and
commitment to I&D is the essence of our internal and external
success. Inclusivity is a key value of our corporate culture and is
exemplified through our reputation as a top employer for employee
development, diversity, and ethics, as well as a focus on fairness
in recruitment, selection, and decision making.
Click here for more information on our corporate social
responsibility.
Keywords: Paychex, Tempe , Service Partner - PEO Payroll Implementation, Human Resources , Tempe, Arizona
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