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Term Employment "Claims Specialist"

Company: MUFG
Location: Tempe
Posted on: November 17, 2021

Job Description:

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information. Term employment is an employment status in which the Bank hires an Individual for a job function within the Bank, receiving all the benefits of a regular status employee, except separation pay programs, merit increased, job posting capabilities or holding a corporate title. If you are converted to a regular employment status position or are hired in a different regular employment status position within the Bank, the time worked as a term employee will count towards all benefit. We are looking to hire a Claims Specialist in our Claims department for 9 months, (not to exceed 2 years). Job Summary: Performs comprehensive investigations for complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay, as well as handling escalated calls and complaints. Reviews all available data, as applicable, to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. Cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation E. Excellent customer service is a minimum standard including operating within or exceeding service level expectations. In addition, this position may be called upon to assist in the development of Claims Specialists I. Major Responsibilities: - Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner. - Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss. - Perform advanced account research and problem resolution, including handling escalated calls and complaints. - Prepare case documents for security and law enforcement agencies. Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures. - Perform excellent customer service with all points of contact including meeting/exceeding service level expectations. - Assist in the development of more junior level Claims Specialists, as required. Additional Information: - High school degree or equivalent education. - Minimum 5 years banking experience. - Claims processing experience Comprehensive knowledge of banking regulations, specifically Regulation E. - Strong oral/written communication and interpersonal skills. - Excellent customer service skills. - Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments. - Excellent decision making skills that demonstrate flexibility, and resourcefulness.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Keywords: MUFG, Tempe , Term Employment "Claims Specialist", Human Resources , Tempe, Arizona

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