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Payroll Team Leader

Company: ADP
Location: Tempe
Posted on: April 10, 2021

Job Description:

ADP is hiring a Payroll Team Leader - ASO. In this position you will provide support to the Regional Payroll group. Manages workflow, client escalations and resolutions to ensure Total Service to TotalSource's clients. Mentors, develops and trains associates and provides performance feedback to Regional Payroll Executives and Division support groups. Resolves production issues and configuration requests to all the Regional Payroll groups to maintain production levels and Client service.At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES:

  • Project Management: Manages daily workflow by level- setting processing volumes and schedules to ensure timely payroll processing, Service Level Agreement and Quality goal achievement.
  • Works with Division groups to communicate project or product enhancements and strategy execution.
  • Leads project management activities related to Year End, Escheatment, Regional Strategy and acts as the regional payroll SIRT champion
  • Mentorship: Conducts one on one meetings with associates to provide direction and feedback on interations with clients and internal associates.
  • Partners with the Regional Payroll Executive (RPE) to identify and develop training plans to address performance gaps.
  • Monitors and communicates associate action plans and ensures associates understand expectations and PSR-accountability.
  • Handles escalations.
  • Executes on Client Interaction Strategies (CIS) evaluation utilizing Witness systems.
  • Provides associate performance and attendance feedback to RPE.
  • Quality Assurance:Provides monthly quality statistics and KPI metrics to RPE team and analyzes results.
  • Develops and strategizes plans for team improvements, Partner sand takes action with RPEs and TLs across regions to improve overall TotalSource Quality Results.
  • Assists and champions escalations to HRBPS to complete and address employee 'no pay' reports.
  • Completes client "no reports". Follows-through and follows-up as appropriate.
  • Partners with Learning Solutions Group on training updates and needs.
  • Information Security: Addresses and resolves Client and SIRT Escalations.
  • Ensures continuity of business practices and consistency of action across regions.
  • Assist in recruiting, hiring, and on boarding activities.
  • Performs other related duties as assigned.QUALIFICATIONS REQUIRED:
    • Over 5 Years, Up to 8 Years of Directly Related Experience PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
      • Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Business, Finance or related
      • Performance Management
      • Payroll Compliance
      • Work Flow Management
      • Strategic Thinking
      • Team Building
      • People Management
      • Desires Management Career Path Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, remote work, travel, the hiring interview process, and more. We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE-- Magazine, and recognized by DiversityInc-- as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Tempe , Payroll Team Leader, Human Resources , Tempe, Arizona

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