Customer Sales & Service Representative I, Front Counter (Retail)
Company: Mediacom Communications Corporation
Location: Tempe
Posted on: April 17, 2024
Job Description:
Position: Customer Sales & Service Representative I, Front
Counter (Retail) Who we are: Since 1995, Mediacom Communications
has become a coast-to-coast presence with operations in 22 states
and a team exceeding 4,000 people with the mission of bridging the
digital divide between America's major cities and America's smaller
regions. The services we offer-faster, more reliable internet
service; expanded, free digital and HD TV choices; and superior
technology in home security and phone service-are a direct result
of our powerful culture of growth and innovation. As we continue to
grow, so do our career opportunities. We aim to be at the forefront
in delivering easy-to-use, high-tech entertainment, communications,
and internet products to the communities we serve. To achieve this,
Mediacom Communications seeks talented professionals to partner
with us in meeting these challenges and realizing what we can
imagine. Take that next step toward your future and join our
growing team! Position Overview: Provide a positive customer
experience in a prompt and professional manner. Responsible for all
sales activities and retail sales associate job duties focusing on
selling Mediacom product and services. Also, includes resolving
billing concerns, troubleshooting service issues, processing
payments, equipment inventory and scheduling service and
installation appointments. Perform direct customer support for all
customers consistent with Mediacom's policies and procedures.
Company Benefits: Along with that rewarding feeling, you'll be
given the Power to Succeed in your career while enjoying ongoing
training and a generous benefits package designed to be flexible
and relevant to your needs. You'll find all sorts of advantages to
joining the Mediacom team including:
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In
areas where Mediacom services are not available, a reimbursement of
internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified
employees!
- Employee Wellness Program! Position Responsibilities:
- Achieve all sales and retention quotas set for the department
by following the established departmental policies and
procedures.
- Assist customers in the selection and purchase of products and
services.
- Effectively communicate product and service information,
feature functionality, billing procedures and equipment usage to
each customer.
- Demonstrate a full understanding of current marketing campaigns
and offerings and can communicate them clearly to customers.
- Troubleshoot basic service issues and schedule on site service
calls when necessary.
- Must balance cash drawer daily and verify all monies
received.
- Neat with self and work area, and conducts self in a
respectable, responsible, and courteous manner.
- Regular attendance required.
- Perform other duties as directed or required by your
supervisor.
- Other duties as assigned. Position Requirements:
- High school diploma or GED required; Associates degree
preferred.
- Required - 1-3 years' experience in retail and/or consumer
sales.
- Preferred - 3 plus years' customer service & cash
handling/reconciliation experience.
- Exceptional relationship-building skills.
- Excellent communication skills.
- Ability to multi-task and prioritize in a fast-paced
environment.
- Effective cash handling skills.
- Valid driver's license and satisfactory driver record may be
required for some locations.
- Must demonstrate intermediate to advanced PC skills.
- Sales ability and willingness to meet sales goals.
- Able to stand for long periods.
- Occasional travel to other sites within the region.
- Ability to work evenings, weekends and holidays and overtime as
needed. Get to know us: Mediacom Communications is known by our
Mediacom brands, including: Xtream TV, Phone and Internet, Xtream
Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom
Digital Home, Mediacom Business and OnMedia. When you join
Mediacom, you are joining a powerful team of more than 4,000
individuals working together to serve more than 1.55 million
customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following
recognitions: 2023 Best Managed Companies, 2022 Best Managed
Companies, 2021 Best Managed Companies, 2019 Best Company for Women
to Work, 2017 Best Company for People of Color and Women to Work,
Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact
Award. Who you are matters here: Mediacom Communications is
committed to Equal Employment Opportunity (EEO) for all employees
and applicants for employment. Mediacom Communications prohibits
discrimination and harassment based on race, color, religion,
national origin, sex, gender identity, sexual orientation,
pregnancy, military status, marital status, status as a parent,
age, disability (physical or mental), family medical history or
genetic information, reprisal for participation in protected EEO
activity, or any other protected characteristic as outlined by
federal, state, or local laws. These protections extend to all
employment policies, practices, and actions, including, but not
limited to, recruitment and hiring; job assignments; performance
management; rewards; promotions; training and development;
reassignments; discipline; and separations. Disclaimer: W hen
making a job offer, we consider several factors in our
determination, such as years of related work experience; relevant
skills and qualifications; education level; and
certifications/licenses.#LI-Onsite
Keywords: Mediacom Communications Corporation, Tempe , Customer Sales & Service Representative I, Front Counter (Retail), Hospitality & Tourism , Tempe, Arizona
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