Customer Service Consultant - Hybrid Work From Home - Phoenix
Company: CarMax
Location: Tempe
Posted on: January 24, 2023
Job Description:
Earn $20.00/hr plus commission7971 - Phoenix CEC - 1515 W. 14th
Street, Tempe, Arizona, 85281CarMax, the way your career should be!
Provide an iconic customer experienceEnsuring todays customers can
buy the vehicles they want in a way that suits them means offering
support during every step of the journey. As a Customer Experience
Consultant, you will be the vital link between a customer's at-home
and in-store CarMax experience, providing a simple and seamless
process. Responding to sales leads and customer inquiries, you will
drive traffic to CarMax stores to ensure each customer finds the
right vehicle for them. We've become the nation's largest retailer
of used cars due to our honesty and transparency, and those same
traits will help you succeed too.What you will do - Essential
responsibilities
- Connect with inbound customers online and over the phone to
find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers
towards vehicles that meet their needs
- Ensure a seamless transition from online to in-store purchasing
to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Acquire the Automotive Sales Persons License in specific states
- may require testing and travel as some states request physical
presence to apply for the license.Learn and succeed as part of a
teamThis is a high-energy sales environment where you will work as
a team to meet goals and provide exceptional customer service.
We're not your average call center. We'll give you everything you
need to be the best you can be. You will handle a wide range of
customer interactions and make sure everything goes smoothly, so
the ability to quickly build rapport with people and understand
their needs is essential. We work and learn as a team and the
prospects are bright for sales professionals who aspire to become
mentors, managers and business leaders.Qualifications and
requirements
- Sales and customer service experience, in an area such as
retail, is preferred
- Thrive in a fast-paced environment
- Good listening skills and a strong customer focus
- Strong written and verbal communication skills
- Flexible work hours with shifts that may include nights,
weekends, and holidays
- Candidates must live within a 1 hour commute of the siteAbout
CarMaxCarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For .CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Tempe , Customer Service Consultant - Hybrid Work From Home - Phoenix, Hospitality & Tourism , Tempe, Arizona
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