Assistant Store Manager
Company: Ross Stores, Inc.
Posted on: January 21, 2023
Welcome to Ross Stores, Inc., where our differences make us
stronger At Ross and dds, inclusion is a way of life. We care about
our Associates and the communities we serve and we value their
differences. We are committed to building diverse teams and an
inclusive culture. We respect and celebrate the diversity of
backgrounds, identities, and ideas of those who work and shop with
us. Come join us as we continue our diversity, equality and
inclusion journey!GENERAL PURPOSE :Responsible for the management
and supervision of all areas assigned by the Store Manager and
follows policies in regard to Customers, Associates and
merchandising. Responsible for learning all phases of Store
operations. In the absence of the Store Manager, the Assistant
Manager is responsible for leading the entire operation of the
Store to ensure that Company standards and best practices are
consistently met.ESSENTIAL FUNCTIONS:General Operating
- Leads all Company Best Practices and maximizes productivity by
minimizing steps and touches while working.
- Assists in the analysis of Store reports to evaluate
controllable expenses and overall Store performance.
- Communicates any variances to Company standards to the Store
- Ensures proper scheduling of Associates to meet business
- Ensures compliance with all State, Local and Federal
- Ensures scheduling and completion of all Associate cleaning
tasks throughout the store, including restrooms.
- Accepts special assignments as directed by Leadership.
- Responsible for payroll administration including daily punch
edits, Associate scheduling compliance, Sunday payroll
transmission, and Payroll reporting as needed.Organizational
- Assists in recruiting, hiring, training and developing
- Ensures compliance of Ross personnel policies and
- Assists with Associate Relations issues by communicating any
incidents to the Store Manager or District Manager as
- Assists in the management of and continuous monitoring of
actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable
expense, as well as adjusting to current business
trends.Maintaining a Safe & Secure Environment:
- Understands that safety is the number one priority and
practices safe behaviors in everything they do.
- Ensures all Associates understand and can execute emergency
- Maintains adherence to Company safety policies and ensures the
safety of Associates and Customers.
- Assists in the facilitation of monthly safety meetings.Customer
- Treats all Customers, Associates, and other leaders with
- Demonstrates courtesy, friendliness, and professionalism at all
times. Recognizes Associates using Company recognition
- Executes Customer service programs and Merchandise Presentation
programs through Associate training and program supervision.
- Supervises and coaches Retail Associates in providing efficient
and friendly service at the registers, Customer Service desk,
fitting rooms, sales floor, etc.Personal and Store Brand:
- Represents and supports the Company brand at all times.
- Maintains and models a professional appearance, in accordance
with the Company Dress Code. Reinforces the Company Dress Code at
- Manages Store to ensure a clean, neat, easy to shop
- Maintains a high standard of housekeeping with help of
contracted maintenance personnel and Ross Associates.
- Ensures scheduling and completion of all Associate cleaning
tasks throughout the store, including restrooms.Merchandise
Processing and In-Store Marketing
- Ensures recovery, sizing and markdowns are completed to Company
standards through teaching, assigning tasks, and following up per
Company best practice.
- Ensures merchandise is presented and organized according to
Company merchandising guidelines.
- Urgently manages merchandise processing to the sales floor
within the expected Company timeframe.Loss Prevention:
- Assists with training Associates on Loss Prevention awareness
and Store shortage goals.
- As a representative of Ross Leadership, demonstrates integrity
and honesty in all interactions with Associates and Customers.
Safeguards confidential information, cash and credit card
information and merchandise.
- Understands and complies with the Loss Prevention Awareness
Program and is responsible for Store Loss Prevention which includes
maintaining a large Customer service presence on the sales floor,
Customer and Associate engagement and heightened Loss Prevention
- Assists in leading the annual inventory process including
preparation and execution of inventory guidelines.
- Monitors mark-out-of-stock policy to ensure proper
- Ensures Public View Monitor (PVM) system is maintained
- Manages Work Processes
- Business Acumen
- Plans, Aligns & Prioritizes
- Builds Talent
- Leading by Example
- Communicates Effectively
- Ensures Accountability & ExecutionQUALIFICATIONS AND SPECIAL
- Two or more years of Store or Assistant Store Manager
experience in a retail environment.
- Must demonstrate the ability to supervise, motivate and
communicate positively to Store Associates at all levels.
- Ability to handle multiple tasks, prioritize those tasks, give
direction and follow through to completion.
- Ability to set priorities and exercise independent
- Maintain high quality of Customer service.
- Fluency in English.
- Ability to work evenings and weekends.
- Ability to perform basic mathematical calculations commonly
used in retail environments.PHYSICAL REQUIREMENTS/ADA:
- Ability to use all Store equipment, including PDTs, registers
and PC as required.
- Ability to spend up to 100% of working time standing, walking,
and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb,
carry, reach, and stoop.
- Ability to occasionally push, pull and lift more than 25
- Ability to use janitorial equipment, rolling racks, ladders and
other assigned supplies.
- Certain assignments may require other qualifications and
- Direct supervision of all non-exempt Associates.DISCLAIMERThis
job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at management's
discretion.Ross is an equal employment opportunity employer. We
consider individuals for employment or promotion according to their
skills, abilities and experience. We believe that it is an
essential part of the Company's overall commitment to attract, hire
and develop a strong, talented and diverse workforce. Ross is
committed to complying with all applicable laws prohibiting
discrimination based on race, color, religious creed, age, national
origin, ancestry, physical, mental or developmental disability, sex
(which includes pregnancy, childbirth, breastfeeding and medical
conditions related to pregnancy, childbirth or breastfeeding),
veteran status, military status, marital or registered domestic
partnership status, medical condition (including cancer or genetic
characteristics), genetic information, gender, gender identity,
gender expression, sexual orientation, as well as any other
category protected by federal, state or local laws.
Keywords: Ross Stores, Inc., Tempe , Assistant Store Manager, Hospitality & Tourism , Tempe, Arizona
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