Call Center / Customer Service

Company: A Line Staffing Solutions
Location: Tempe
Posted on: August 2, 2022

Job Description:

Job Description Full time Healthcare Call Center Representative openings in the Tempe area with a major healthcare company Starting ASAP Apply now to ROBIN THOMAS with A-Line HOURS : 8-hr. shift between 10am --- 7pm, Monday through Friday. Potential OT. TRAINING WILL BE THE FIRST 45 DAYS IN OFFICE then Hybrid schedule . Will need to provide proof of vaccination. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client---s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers--- service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Requirements: Healthcare call center experience Call Center Technical computer skills HS Diploma / GED required Why Apply: Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability GREAT Hours Monday through Friday, 40 hours per week, No Weekends Competitive Pay Rate IF INTERESTED FORWARD YOUR RESUME OVER TO ROBIN THOMAS . RTHOMASALINESTAFFING.COM Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing

Keywords: A Line Staffing Solutions, Tempe , Call Center / Customer Service, Hospitality & Tourism , Tempe, Arizona