Call Center Customer Service (Currently Remote)

Company: A Line Staffing Solutions
Location: Tempe
Posted on: August 2, 2022

Job Description:

Job Description We are looking for qualified customer service professionals to work as currently-remote Benefits Customer Service Representatives in the Tempe area Although this is a currently remote position - All applicants must be within commutable distance to Tempe, AZ for any onsite requirements in the future The first day will be onsite. Schedule: --- 32 to 40 hours per week with possibility for overtime --- Monday-Friday - no weekends --- 8 hour shift scheduled between 5:30am-8:00pm (Ex: 7am-3pm, 8am-4pm, 10am-7pm etc.) Pay Rate: --- $17.00 per hour --- $17.75/hr for bilingual applicants (Spanish and/or French) Job Description: Taking Inbound calls to answer Member questions Resolve customers--- service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. If you believe you are a good fit for this position, apply today Benefits available after 90 days Requirements: Must be local to Tempe, AZ Call Center experience preferred Customer service experience 1 year required Must have STRONG De-escalating skills and experience Call Center or related-Customer Service experience required Good standing work history Bilingual applicants preferred (Spanish-English, French-English) High School Diploma or equivalent required WHY APPLY: Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability GREAT Hours Monday through Friday, 40 hours per week, No Weekends Competitive Pay Rate Allison Ginotti -APPLY FOR IMMEDIATE CONSIDERATION Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing

Keywords: A Line Staffing Solutions, Tempe , Call Center Customer Service (Currently Remote), Hospitality & Tourism , Tempe, Arizona