Department Manager
Company: H&M
Location: Tempe
Posted on: June 24, 2022
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Job Description:
Job DescriptionCompany Description
Overall Job Summary: A Department Manager is responsible for
supporting the Sales and Profit goals in the store by setting a
plan to deliver the Best Customer Experience in the department. The
role will ensure that you have the Best Team and support their
development, as well as work with succession planning, talent
development, and structured performance management for the team
based on results, values, and leadership. The role will work in
accordance with legal requirements and H&M standards, policies,
and procedures to meet the expectations of customers and
colleagues. This position within our Store and Sales Function and
reports to our Store manager, and has the following direct reports:
Department Supervisor, Sales Advisor. Core Responsibilities
includes but is not limited to: Sales and ProfitThe Department
Manager is responsible for supporting the Sales and Profit goals in
the store by setting a plan to deliver the Best Customer Experience
in the department.· Regularly analyze and follow up on Sales &
Profit KPIs for the department with the Visual Merchandisers.
Secure that actions are taken to maximize selling. Support the
Visual Merchandisers with these actions by securing the hours and
staff needed for a successful execution· Together with the store
management team, set the hours plan for the department in line with
the sales budget· Together with the store management team, ensure
proper scheduling for the department to maximize conversion and
enable commercial activities (department moves, Sales, Deals, etc.)
keeping within the frame of the hours plan· Plan and prioritize
actions together with your team that have a clear impact on
selling· Ensure the department's execution continuously meets
H&M standards and follow up using the Store Experience Tool
(S.E.T.)· Together with the visual team you ensure the
implementation of the Commercial Handbook for the department·
Ensure Store Operations and Best Practices are followed in the
department and throughout the store. This includes, but not limited
to: truck planning, intraday, garment care, etc.· Ensure H&M
Customer Service standards are delivered at all times through
active coaching of Sales Advisors and leading by example· Ensure
the maintenance of the department is managed in a cost-efficient
way to meet H&M standards and initiate actions accordingly with
the store management team· Actively prevent loss and ensure the
department follows appropriate safety and security guidelines· Give
input to the Store Manager and District Teams on allocation and
replenishment to secure a good garment level in the department
according to selling· Inform the Store Manager of any potential
risks, threats, and opportunities related to the competitor
landscapePeople and TeamsThe Department Manager will ensure the
Best Teams and support their development, as well as work with
succession planning, talent development, and structured performance
management for the team based on results, values, and leadership.
The role will work in accordance with legal requirements and
H&M standards, policies, and procedures to meet the
expectations of customers and colleagues.· Manage the recruitment,
training, development and succession planning for the department
team in line with H&M ROTD best practices· Evaluate and manage
the performance of the Department team members; give regular
feedback, execute dialogues, development plans, and follows ups and
take actions to improve performance and develop the team· Actively
work with a talent pipeline within the Department/store to support
the business needs· Ensure clear communication to Store team on
business performance, company culture, and training focuses through
daily Behind the Seams Meetings and participating in weekly
Leadership Meetings· Ensure that health & safety, legal, and
security issues are being handled to H&M standards and local
laws, securing the employee and customer safety at all times· Carry
out supervisory responsibilities in accordance with H&M
policies and applicable laws including time off requests, pay,
location or title changes, conducting terminations & corrective
actions, and making employment decisions· Ability to maintain
overall store responsibility in absence of Store Manager·
Strengthen our Company Culture by promoting feedback in our daily
work and coach your team to do the same Additional
Accountabilities:· Assist Store Manager with sales and profit
responsibility for the store· Accurate recording of sales figures
and hours Qualifications
What You'll Need to Succeed:
Additional Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Tempe , Department Manager, Hospitality & Tourism , Tempe, Arizona
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