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Retail Banking Risk Support Officer- Remote

Company: MUFG
Location: Tempe
Posted on: June 21, 2022

Job Description:

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.Job Summary:
Reports to the Retail Risk Support Manager. Retail Banking Risk Support Officer is responsible for identifying high risk transactions for the Retail and Private Bank. High risk activities include; overdraft monitoring, large item review, other operational reports, and the Decisioning of overlimit and exception transactions. Has an understanding of the Retail Bank's operational policies and procedures. Branch support and performance accountability is measured to ensure operational performance and risk mitigation is in accordance to Bank's risk tolerance.
Major Responsibilities:
45% Risk Management/Compliance
Responsible for anticipated operational risk to ensure questionable activity is handled in accordance to established standards.
Accountable for making sound decisions that mitigate risk to ensure customer service and operational efficiencies are maintained.
Responsible for adhering to policy and procedures, compliance, and established regulations.30% Operations
Review reports and decision transactions (i.e., fee reversals, large items, overdrafts, etc.) to ensure established SLAs are maintained.
Responsible for decisioning high dollar transactions and exceptions within approved limits ranging up to $1,000,000.
Monitor and handle internal alerts and escalations to ensue established SLAs are met and decisions are in accordance to established standards. (e.g., Canadian Items, EFM Alerts, Branches, Private Bank, Account Services, etc.).
Demonstrate an understanding of Retail operations risk to ensure course of action is taken to mitigate risk.
Perform cross-functional activities within the Central Operations support group(s), as assigned.25% Customer Service
Ensure that Retail customer delivery and outcome exceeds expectations.
Demonstrate job knowledge, courtesy, and professionalism to ensure SLAs are met.
Effectively resolve difficult situations by tailoring communication style and content.Qualifications:

  • Self-starter with strong organizational skills
  • Understanding and knowledge of operational policies & procedures and regulatory requirements
  • Excellent telephone techniques and etiquette
  • Demonstrate effective business writing and communicate effectively (e.g., tone, professionalism, grammar, etc.)
  • Ability to handle high volume transactions, work independent in a fast paced environment
  • Ability to recognize, analyze and escalate issues that present risk to the Bank.
  • Ability to work a flexible work schedule
  • Knowledge of branch operating systems
  • 2 years of operational experience in the Financial Services industryThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.#LI-Remote

Keywords: MUFG, Tempe , Retail Banking Risk Support Officer- Remote, Hospitality & Tourism , Tempe, Arizona

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