Customer Service Representative

Company: Collabera
Location: Tempe
Posted on: May 16, 2022

Job Description:

Job Description Note: The position is onsite (No Work from Home). Title - Senior Fraud & Claims Operations Representative Workdays : Sun-Thurs or Tues-Sat from 11 am to 7:30 pm AZ Time Training: 3 weeks of book training and 3 weeks of floor training. Monday to Friday 08:00 AM to 4:30 PM Top Skills: Attention to detail. Communication skill. Must Haves: 4 years of customer service experience. Day to Day: Team members pull cases, review suspicious accounts, and customers' accounts, and review account activity if they feel suspicious then make a call and ask them if they made the transaction. If the transactions are unauthorized then create a claims ticket. They can help customers by either replacing credentials or account numbers. Not many outbound calls to make. Details: Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions. Provide feedback and present ideas for improving or implementing processes and tools within the fraud and claims functional area. Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations, or resolve merchant disputes in order to mitigate and recover losses. Provide subject matter knowledge and interpretation of procedures to less experienced staff. Interact with fraud and claims functional area on a wide range of information as well as with external customers. Required Qualifications: 4 years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. Customer service ,CSR,customer service rep

Keywords: Collabera, Tempe , Customer Service Representative, Hospitality & Tourism , Tempe, Arizona