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Supervisor, Customer Service

Company: Pyramid Consulting
Location: Tempe
Posted on: May 10, 2022

Job Description:

Job Description Title: Supervisor, Customer Service Location: Tempe, AZ 85821 (Onsite) Duration: 3-months (Possible Extension) Hour: 8 AM to 5 PM (Mon - Fri) Job Description: - The main function of a call center/customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve customer concerns. - A typical customer service representative is responsible for determining the client---s issue, offering possible solutions, or providing follow-up as needed. - Typical customer questions include confirming member eligibility/benefits and checking on the status of claims/authorizations. - Must have team lead/- background in a strong call center setting. Company Description We place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

Keywords: Pyramid Consulting, Tempe , Supervisor, Customer Service, Hospitality & Tourism , Tempe, Arizona

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