Customer Service Representative
Company: Phx Managaement
Location: Tempe
Posted on: May 10, 2022
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Job Description:
Job DescriptionWe are a fast-paced, entrepreneurial
firm specializing in customer acquisition and field
sales strategies. We are experiencing an upswing
in growth as we look to launch a new direct
marketing campaign for a multinational food and
beverage conglomerate. In today's economy, consumers
look for ease, accessibility, and the business to
come to them. Our mission is to bring that
efficiency and convenience to the consumer on
behalf of the brand. We need people that have
grit, resiliency, and a competitive flair that will
challenge the status quo and drive our team to
be innovative and industry-leading. We are
looking to bring on an industrious, charismatic
Entry Level Customer Service Representative and join
a highly talented, growth-motivated team. You will
be instrumental in driving new traffic to the
brand and an essential element of our success. As
the Entry Level Customer Service Representative, you
will make outbound field calls to a designated
target market and use a consultative approach to
promote a full line of products, services, and
subscriptions available to the consumer. This
position will be multi-faceted, as you will also
support and collaborate cross-functionally with the
Customer Service, Sales, and Marketing departments to
provide frontline feedback regarding the customer and
brand experience. You Will: ●Meet with customers
face-to-face and develop a deep understanding of
their personal needs to conduct a tailored product
and service recommendation. ●Handle all questions,
complaints, and inquiries with the highest degree
of courtesy and professionalism to promptly and
efficiently resolve issues. ●Manage business
transactions in connection with activation of new
customer accounts while simultaneously abiding by all
CDC and state guidelines ●Possess a broad working
knowledge of all company practices and operations
and demonstrate an active student mentality and
proficiency to maintain that knowledge ●Support the
Customer Account Manager and confidently make
recommendations to improve specific operating
procedures, processes, and minimize customer churn
●Participate in ongoing on-the-job training including,
but not limited to one-on-one training sessions,
virtual webinars, and roleplaying various scenarios
***Comprehensive training is guaranteed to all
employees to ensure success and confidence in their
role.*** You Are: ●A college graduate with a
degree in marketing, communications, business, or
entrepreneurship ●A customer service, sales, or
hospitality expert with at least 1-2 years of
experience ●Recognized as a leader within your
community and social groups ●Solution-oriented with
the grit to overcome any challenge with an
optimistic approach ●A natural communicator and
comfortable speaking in a face-to-face setting or
in front of a large group of people
●Team-oriented and possess a strong will to teach,
motivate, and mentor others Powered by
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Keywords: Phx Managaement, Tempe , Customer Service Representative, Hospitality & Tourism , Tempe, Arizona
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