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Customer Service - Supply Coordinator

Company: U-Haul
Location: Tempe
Posted on: January 16, 2022

Job Description:

Location:8162 S Priest Dr, Tempe, Arizona 85284 United States of America Under the direction of the Purchasing Manager, responsible for providing U-Haul entities with information and assistance in procuring supplies ordered via the network system. Establish and maintain good rapport with the personnel at each U-Haul site and keep them abreast of all information pertaining to vendors, procedures regarding changes in ordering, parts numbers and prices. Initiate changes in orders, create orders or verify receipt of orders as requested by telephone, fax or e-mail from the field. Identify, analyze and resolve purchasing issues as needed. Essential Duties: (Note: Essential duties are not exhaustive and may be supplemented as necessary). * Reasonable and predictable attendance is essential. * Establish priorities on a daily basis and reevaluate as necessary. Determine and take whatever action is necessary to ensure product reaches field entities in a timely manner. * Release all orders for parts and supplies via the U-Haul Ordering System, or by telephone. Initiate orders or correct ordering errors to obtain parts and supplies as ordered by the field. * Research problem orders as requested by field and follow up on resolution. * Answer inquiries from field entities as to status and availability of orders. Provide part numbers and prices upon request. Respond to "feedback" messages from open order reports. * Place manual rush orders for field entities as requested. Ensure proper accounting procedures are followed on manual purchase orders. * Create purchase orders within approval guidelines for order purchasing. Confirm shipping methods where cost may be an issue for the company with appropriate approvals. * Ensure accuracy of electronic parts catalog (EPC) * Advise Buyers of vendor problems such as: no response to order inquiries, late shipments, and back orders * Develop and assist with implementation of the process for efficiency improvement, provide excellent customer service and departmental support. * Initiate claims for lost or damaged shipments, and direct to Logistics team as needed. Requirements: High School plus prior Customer Service experience Experience: 2-3 years Skills/Knowledge:+ Must be customer oriented and able to maintain professional demeanor under pressure.+ Knowledge of products and services, purchasing policies and practices, along with the ability to use personal computer (PC) and telephone simultaneously. Perks of joining the U-Haul fleet: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available:+ Full Medical coverage+ New indoor fitness gym+ Onsite medical clinic for you and your family+ Career stability+ Opportunities for advancement+ Valuable on-the-job training+ Prescription plans+ Dental & Vision Plans+ Business and travel insurance+ YouMatter Employee Assistance Program+ Paid holidays, vacation, and sick days+ Employee Stock Ownership Plan (ESOP)+ 401(k) Savings Plan+ Life insurance+ Critical Illness/Group Accident+ 24-hour physician available for kids+ Subsidized gym/ membership+ MetLaw Legal program+ MetLife auto and home insurance+ Discounts on cell phone plans, hotels, and more+ LifeLock identity Theft+ Tuition reimbursement program+ Free online courses for personal and professional development at U-Haul University+ Savvy consumer wellness programs- from health care tips to financial wellness+ U-Haul federal credit union AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Keywords: U-Haul, Tempe , Customer Service - Supply Coordinator, Hospitality & Tourism , Tempe, Arizona

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