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Company: Aston Carter
Location: Tempe
Posted on: January 9, 2022

Job Description:

Our client SMS Assist is looking for a new class of Customer Service Representatives, see details below.Description:Provides a positive, high quality customer experience for residents calling into their maintenance line to request new repairs or inquire about existing repairsUtilizes technology and basic troubleshooting skills to determine the nature of the maintenance issue affecting the callerProperly documents and classifies maintenance issues to ensure proper dispatch to the most appropriate vendor in the most appropriate timeframeDevelop and maintain positive client relations required to ensure superior client satisfaction - Receive and handle customer calls and email requests for services - Manage real-time inquires while keeping track of and responding to commitments - Escalate all disputes or un-satisfied service confirmations in a timely manner - Remain on the queue and address all requests and customer questions - Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person - Enter information into our database and ensure consistency and accuracy - Demonstrate professionalism in communication, relationship development, customer service, etc. - Shift flexibility may be required - Foster a positive team environment - Ensure confidentiality and accuracy of internal and external data - Perform ad-hoc projects and other duties as assignedAdditional Skills & Qualifications: - High school diploma required - Ability to type 35 wpm at minimum required - Professional phone etiquette and soft skills required - 2-3 years of customer service experience preferred - Customer Service call center experience preferred- Bilingual Candidates Preferred*****Experience Level:Entry Level

About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Tempe , ENTRY LEVEL CUSTOMER SERVICE, Hospitality & Tourism , Tempe, Arizona

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