Customer Service Representative

Company: Collabera Inc.
Location: Tempe
Posted on: November 22, 2021

Job Description:

Collabera: Excellent Job Opportunity for Customer Service Representative / BULK OPPORTUNITY / IMMEDIATE HIRING Industry: Fortune 500 (Banking Client) Position: Customer Service Representative Duration: 6 Months with Extension If you are interested to more about the position you can directly call at or email Responsibilities: -- Provides an exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. -- May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. -- Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. May be responsible for multiple claim types. Job Requirements: Required Skills: 1+ year of Customer Service Experience Preferred Skills: Banking Domain Knowledge Customer Service / CSR / Call Center / Inbound / Outbound / Sales / Teleservices / Telemarketing / Client Support / Client Service Representative / Customer Support / Customer Service Rep / Customer Service Representative / Customer Service Agent / Call Center Rep / Call Center Representative / Call Center Agent / Inbound Call Center Rep / Inbound Call Center Representative / Inbound Call Center Agent / Inbound Call Center / Outbound Call Center Rep / Outbound Call Center Representative / Outbound Call Center Agent / Outbound Call Center / Call Agent / Cold Calling / Customer Support Rep / Customer Support Representative / Customer Support Agent / Client Support Rep

Keywords: Collabera Inc., Tempe , Customer Service Representative, Hospitality & Tourism , Tempe, Arizona