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Customer Service Representative

Company: J-Curve Technologies
Location: Tempe
Posted on: November 19, 2021

Job Description:

About the jobAre you a self-starter, who enjoys working in a fast-paced environment for a growing company? Are you looking for an employer that stresses cooperation and a harmonious work environment? Then, we want to talk to you! J-Curve Technologies is currently accepting applications from the Phoenix metro area only, this is not a remote position. Our dynamic organization is seeking individuals possessing excellent customer relationship skills and a proven record of individual achievement.
J-Curve Technologies is a privately held Arizona-based organization since 2005. We are an award-winning premier outsourcer of shared technical and customer support services. We are committed to the ongoing development of our valued employees. We offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, and informal environment with opportunities for learning and growth.
Role Overview
The J-Curve Technologies Support Specialist is responsible for providing individualized, Five-Star concierge level service in a collaborative and tech-enabled environment. You will primarily be answering inbound calls. The ideal candidate has the ability to master multiple customer communication channels and independently understand, diagnose, and solve customer situations. We have several openings on our team starting November 1st!
Requirements

  • Minimum 1-3 years worked in a high-level customer support environment, call center experience preferred
  • Strong attention to detail, decision making, and analytical problem-solving skills
  • Excellent interpersonal written and oral communication skills with a proven track record of quickly building credibility with customers and teammates
  • Ability to work both in a team environment and independently
  • Ability to operate in fast-paced, deadline driven, and dynamic environment while managing multiple tasks and priorities
  • Strong customer service background, preferably with prior contact center experience
  • Full-time with schedule flexibility
  • Personable, empathetic individual who enjoys working with people and can handle high-stress situations with grace
  • Strong computer skills (Gmail, Google Docs, Google Sheets, and Microsoft Office preferred)

  • Job Duties
    • Essential job function will be answering inquires primarily via phone (90% of the time). Additional inquiries via email and chat.
    • Maintain a high level of knowledge and performance for all client requirements, processes, and procedures within support scope
    • Provide effective customer interaction via multiple communication channels
    • Display the ability to understand, diagnose, and solve customer situations applying standards and policies, while maintaining the ability to think quickly in non-standard circumstances
    • Display the ability to merge disparate information together to obtain a multi-perspective view of the situation
    • Manage escalated customer situations
    • Contribute to process and workflow improvements

    • Benefits
      We have full-time positions available with a starting pay rate of $17.00. Full-time employees enjoy a comprehensive benefit package that includes medical, dental, and vision insurance along with life and disability benefits. We also offer a 401(k) plan, paid holidays, and Vacation/Sick time.
      We are centrally located - our main cross streets are 52nd Street and I10 in Tempe, AZ.
      J-CURVE Values = I CARE Values
      Innovation- We think outside of the box- we are creative problem solvers
      Commitment- We work with purpose- we bring positive energy and passion to all that we do
      Accountability- We do what we say- we are responsible for the goals we set and the results we promise
      Results- We get things done- quality is as important as on-time delivery of our services
      Excellence- We deliver quality products and services- we strive to exceed expectations, delivering solutions and services
      We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
      COVID-19 considerations:
      The health and welfare of our employees is our top priority. We practice social distancing, extra cleaning measures have been implemented and masks are require

Keywords: J-Curve Technologies, Tempe , Customer Service Representative, Hospitality & Tourism , Tempe, Arizona

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