Customer Service Specialist-Scottsdale Center

Company: Vitalant
Location: Tempe
Posted on: April 10, 2021

Job Description:

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

DUTIES AND RESPONSIBILITIES:

• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
• Assures quality customer service to all customers.
• Retains current donors by rebooking donation appointments.
• Explains and/or enrolls donors in frequent donor programs.
• Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
• Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
• Converts donors to automated and other new collection technologies to optimize the donation opportunity.
• Assists donors, blood center staff and coordinators in resolving customer service issues.
• Administers customer service and marketing surveys to donors.
• Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
• Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
• Performs all other duties, at the discretion of management, as assigned.
  
  REQUIREMENTS:
  
  Knowledge/ Education
  
  High school graduate or GED required.
  
  Licenses/ Certifications
  
  None.
  
  Experience
  
  One year experience in related field required.
  
  Skills/Abilities
  
  
• Able to work in a team environment.
• Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
• Effective communication skills, both verbally and in writing.
• Able to maintain confidentiality.
• Good working knowledge of PC software preferred.

Keywords: Vitalant, Tempe , Customer Service Specialist-Scottsdale Center, Hospitality & Tourism , Tempe, Arizona