Customer Service Representative
Company: Aerotek
Location: Tempe
Posted on: February 23, 2021
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Job Description:
Description:This position is a customer service call center
position with a Pharmacy Benefit Management company. 90% inbound
calls and 10% outbound to follow upThere are different
queues:Medicare Part D - taking calls from members that have
Medicare Part D, answering questions regarding prior
authorizations, co-pays and general medication questions. Requires
great customer service skills, compassion, patience. Member: calls
from members from many different insurance companies regarding
genera pharmacy questions - co-pays, prior authorizations,
etc...Physician/Pharmacy: calls from pharmacies and physicians.
Ability to be professional and have an understanding
pharmaceuticals, coverage, etc..Representatives will be taking up
to 80 calls a day and will be monitored on quality and
accuracy.Skills:PBM, Healthcare, customer service, medicare, call
center, metrics, inbound, medical, doctor, physician, pharmacyTop
Skills Details:call center, healthcare, medicalAdditional Skills &
Qualifications:Call center or customer service experience + medical
education (but no medical experience). Rockstar candidates with
customer service experience in a retail or restaurant setting that
have a strong desire to work within healthcare.
Healthcare/PharmacyExperience Level:Entry Level About Aerotek:We
know that a company's success starts with its employees. We also
know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Tempe , Customer Service Representative, Hospitality & Tourism , Tempe, Arizona
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