Bilingual Customer Service Representative
Company: CarMax
Location: Tempe
Posted on: February 21, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281
CarMax, the way your career should be!
Provide an iconic customer experience
As an associate at one of our Contact Centers, you'll ensure we're
putting people first. You'll handle a wide range of customer
interactions and make it easy for them to buy and finance the right
car for their needs, making their lives much easier. Whether you're
talking to a customer on the phone, working with them online, or
answering their questions via text message, your care and empathy
will give them the personalized experience they deserve.
What you will do - Essential responsibilities
* Connect with customers online and over the phone to answer
customer questions, conduct follow ups, and confirm appointments to
best support the customer
* Triage incoming calls to the appropriate person or department to
best assist the customer
* Complete administrative tasks such as processing payments and
updating information in our CarMax systems
* Understand and adhere to company policies and procedures
including collection policies/laws
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to
meet goals. We'll give you everything you need to be the best you
can be. You will handle a wide range of customer interactions and
make sure everything goes smoothly, so the ability to quickly build
rapport with people and understand their needs is essential. We
will work and learn as a team.
Qualifications and requirements
* High school diploma, or equivalent to 1-month related
experience
* Thrive in a high energy and fast-paced environment
* Speak and listen effectively with CarMax customers via phone or
in writing
* Strong written and verbal communication skills
* Basic computer knowledge, including word processing and typing
skills
Working conditions
* Pleasant but noisy office environment
* Flexible work hours with shifts that may include nights,
weekends, and holidays
* Wears CarMax clothing (acquired through the company) at all times
while working in the store
* Adhere to all CarMax policies including, but not limited to,
Attendance, Proper Recording of Time, Asset Protection, EH&S
(Environmental, Health & Safety), and Standards of Professional
Appearance
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For--.
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Tempe , Bilingual Customer Service Representative, Hospitality & Tourism , Tempe, Arizona
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