TempeRecruiter Since 2001
the smart solution for Tempe jobs

Supervisor, Customer Service

Company: Cenpatico
Location: Tempe
Posted on: March 28, 2020

Job Description:

Supervisor, Customer Service USA-Arizona-Tempe Position Purpose: Supervise assigned customer service function at the health plan to meet overall business goals and objectives * Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development * Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties * Develop, implement and maintain materials and programs ensuring production and quality standards are met * Hire, motivate, coach, counsel, and supervise the daily functions of the provider services staff * Educate members regarding plan benefits as appropriate and refer members to Connections Representatives * Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness * Ensure plan pends are completed * Review and respond to complex issues and questions * Ensure processes are compliant with contractual agreements and State and Federal regulations * Analyze and advise management of personnel, work-flow issues and trends and recommend resolutions * Audit daily phone log reports and access the need for changes Education/Experience: Bachelor's degree in healthcare, business or a related field or equivalent experience. 2+ years of customer service/call center experience, preferably in a healthcare or insurance environment. At least one year of experience as a supervisor or lead preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Full-time

Keywords: Cenpatico, Tempe , Supervisor, Customer Service, Hospitality & Tourism , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Mortgage Customer Service Representative
Description: The OpportunityWe're looking for a Mortgage Customer Service Representative, working in the Financial Services industry in Phoenix, Arizona. ul li Work in an Inbound Call Center environment typically (more...)
Company: PSG Global Solutions
Location: Phoenix
Posted on: 04/2/2020

Kitchen Universal Worker
Description: Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Universal Worker at The Groves in Goodyear, AZ. Apply now to join one of the most respected senior (more...)
Company: Merrill Gardens
Location: Goodyear
Posted on: 04/2/2020

Route Delivery Driver - EDS Appliance Delivery
Description: br br Company Overview Local Delivery Driver Non-CDL As one of the largest North American industrial distributors of maintenance and construction products, HD Supply's key to success has always (more...)
Company: HD Supply
Location: Phoenix
Posted on: 04/2/2020


Retail Sales Supervisor (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Chandler
Posted on: 04/2/2020

Retail Sales Supervisor (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Tempe
Posted on: 04/2/2020

Retail Sales Supervisor (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Laveen
Posted on: 04/2/2020

Retail Sales Supervisor (SAFE)
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for (more...)
Company: Wells Fargo Bank
Location: Arlington
Posted on: 04/2/2020

Housekeeping Aide - TownePlace Suites Scottsdale - (20027817)
Description: Here's To Your Journey with TownePlace Suites With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the self sufficient, long stay guest (more...)
Company: Marriott International, Inc.
Location: Scottsdale
Posted on: 04/2/2020

Retail Sales Supervisor (SAFE)
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for (more...)
Company: Wells Fargo Bank
Location: Fountain Hills
Posted on: 04/2/2020

Housekeeper (Find jobs starting at $17/hour)
Description: If you---re good at keeping things tidy and looking for a flexible way to earn cash, you---ll find plenty of housekeeping
Company: Care.com
Location: Glendale
Posted on: 04/2/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds