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211 Supervisor, Clinical Services *SIGN ON BONUS*

Company: Solari
Location: Tempe
Posted on: September 15, 2023

Job Description:

Job Details

Job Location
Hybrid, Tempe - Tempe, AZ

Position Type
Full Time


The 211 Supervisor, of Clinical Services effectively initiates, communicates, and collaborates with the 211 leadership on program service delivery, training, and clinical initiatives. The 211 Supervisor, of Clinical Services directly supervises a team of 211 Program Specialist IIIs to assist with skill development and delivery of SDOH crisis intervention services that incorporates brief interventions and crisis risk assessments with trauma-informed practices.


  • Conduct clinical oversight and administrative supervision as delegated by the Senior Director of CSN.
  • Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
  • Assist in the development, review, and update of urgent SDOH interventions and clinical policies: responsible for crisis services and clinical procedures.
  • Monitor and evaluate clinical and crisis key performance indicators.
  • Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
  • Provide coaching and oversight to team leads for effective management of call center operations.
  • Training of all new team leads and 211 Program Specialist IIIs.
  • Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
  • Effectively initiates, communicates, and collaborates with the 211 leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
  • Rotating clinical on-call responsibilities
  • Real-time staff support through clinical staffing, call monitoring, and answering of incoming calls when needed.
  • Other tasks as assigned.
    Knowledge, Skills, Abilities:
    • Critical thinking skills and effective decision-making within the context of the organization's culture
    • Flexible interpersonal style to help coach others
    • Provides timely guidance and feedback
    • Results in task accomplishment
    • Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives
    • Plans effectively; establish courses of action for self and others to ensure work is completed efficiently; Maintains effectiveness when experiencing major changes in work tasks or environment
    • Adjusts effectively to new processes; Builds and maintains collaborative relationships that facilitate the accomplishment of goals
    • Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
    • Ability to act professionally and maintain appropriate boundaries with clients and staff.
    • Ability to report as scheduled to work, meetings, training, and job-related activities prepared and
    • Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
      Education & Experience:
      • 5+ years of industry-related experience,
        • Minimum of one-year supervisory experience,
        • Current Arizona behavioral health license,
        • Master's Degree in Healthcare Administration or similar.
          Work location: Hybrid - SIGN ON BONUS OFFERED. The sign-on bonus will be paid out after 90 days following completion of training.

          Shift: Monday/Tuesday/Thursday/Friday 2:30 PM-1:00 AM.

          Working Conditions:

          While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

          Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed).

          Who We Are & What We Offer:

          Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona and Oklahoma. Our mission is to Inspire Hope through our talented and compassionate staff.

          Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
          • Friendly work environment
          • 401(k) with company match
          • Generous paid time off (PTO)
          • Health benefits (M/D/V) that start the first of the month following the hire date
          • Competitive compensation
          • Convenient Tempe location and Hybrid Schedule
          • On-site fitness room free to all employees
          • And many more great perks!
            Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

            We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

Keywords: Solari, Tempe , 211 Supervisor, Clinical Services *SIGN ON BONUS*, Healthcare , Tempe, Arizona

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