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Medical Call Center Representative

Company: Medi Trans Inc
Location: Tempe
Posted on: August 6, 2022

Job Description:

Job Description About Us MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker's compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, we strive to be the best, and we are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities. At MTI America, you will significantly impact the quality of care our patients receive. Your service will directly impact injured workers and their quality of life. The ideal candidate Is technologically proficient, detail oriented, passionate about helping others and has a call center background and/or medical experience. We are hiring for various positions in our Tempe, Arizona office and are seeking qualified Dispatchers, Medical Service Coordinators (DME, Diagnostics, and Dental), Medical Interpreters, and Document Support Specialists. If you have any of the above skills or qualifications, we encourage you to apply We are offering pay differentials for bilingual candidates who are fluent in English and Spanish You'll receive Competitive compensation Generous paid time off structure Exceptional growth opportunities centered around a hire from within philosophy Competitive benefits packages with low deductibles and a 75 -100% employer contribution Short and long-term disability, basic life, and accidental death and dismemberment insurance 401(k) retirement savings plan with company matching The opportunity to work on a dynamic, collaborative, and supportive team Your core responsibilities Depending on the department/ role of interest, core responsibilities may vary. All positions can expect, at a minimum to: Make and receive inbound/outbound calls to patients, vendors, and adjusters Provide outstanding customer service to all internal and external customers Follow internal escalation process to ensure optimal customer satisfaction Monitor department inbox for incoming documentation and verification of services rendered Exercise quality customer service when communicating with internal and external customers You're a great fit if you Can perform the essential job functions with or without reasonable accommodation Have a passion for healthcare, helping others, and customer service Communicate clearly and professionally both verbally and in writing Thrive in a fast-paced, highly detailed environment with minimal supervision Work as a team player with strong organizational skills and the ability to prioritize Demonstrate high computer proficiency and can comfortably learn new processes Minimum must-haves High School Diploma or equivalent Great attitude with a love for learning and the desire to grow professionally Basic Excel and Microsoft Office skills Additional items to note The job description highlights the most critical responsibilities of the role and is not all-inclusive. As MTI America evolves to meet business needs, there may be additional requirements, duties, and qualifications for this job. MTI America is proud to be an equal opportunity employer committed to diversity and inclusion. MTI America prohibits discrimination and harassment of any kind. MTI America takes affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected statuses. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit, stand, and walk as needed. Reaching above shoulder heights, below the waist, or lifting up to 5 pounds may be required. The job is primarily active for roles in the field; the employee is regularly mobile and must utilize transportation (such as driving), sit, and use hands and fingers to speak and hear. The ability to hear, see and speak is necessary for this role. Our offices utilize fluorescent lighting, and the noise level is moderate. For the most part, ambient room temperatures, lighting, and traditional office equipment as found in a typical office.

Keywords: Medi Trans Inc, Tempe , Medical Call Center Representative, Healthcare , Tempe, Arizona

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