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Clinic Operations Supervisor - Phoenix Children's Hospital

Company: Phoenix Children's Hospital
Location: Tempe
Posted on: November 19, 2020

Job Description:



Department: PCP Mesa

Category: Administrative Support

Location: Tempe



Posting #: 528621

Date Posted: 9/24/2020

Employee Type: Regular




Position Summary

Posting Note: As a Clinic Operations Supervisor, you will enjoy the excitement of working in a 26 employee pediatric office. You will support 6 providers along with your staff. You will enjoy looking for opportunities to improve workflow processes, ensuring that the clinic performs with the best customer service for our children and their parents, and ensuring we maintain regulatory requirements for patient safety. This position will require leadership and strong management skills - keeping your employees engaged is part of our company culture. You will have experience in reporting (using Excel), troubleshooting, working on projects, and enjoy developing strategic plans using your critical thinking skills. If you have operations experience in an outpatient clinic, please apply! Schedule: M-F 8:00 a.m. - 5:00 p.m. Location: 6301 South McClintock Drive, Suite 101, Tempe AZ 85283

Under the direction of a manager or director, the Clinic Operations Manager - PCPC is responsible for the oversight of the day-to-day activities of multiple providers, medical professionals, and/or ambulatory support staff for clinic. Ensures efficient and effective workflows at all locations where assigned departments practice in accordance with customer service and quality standards. Maintains appropriate staffing levels and monitors daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalates issues to management as necessary.



PCH Values






  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.






    Position Duties








    • Plans and schedules work for the assigned departments' staff, ensuring proper distribution of work, completion of assignments, and clinic coverage. Maintains staff schedules to ensure adequate coverage and practice efficiency.



    • Oversees day-to-day activities of the department and may assume responsibility when Manager is not available. Identifies opportunities for department improvement and executes solutions under department leadership.



    • Manages and oversees department clinic schedules. Performs adjustments as needed. Develops scheduling templates and protocols with providers and department leadership to maximize access and quality.



    • Identifies, develops, and implements new procedures and/or tools for improved workflow and patient care.



    • Provides oversight and guidance of the department staff including, but not limited to, employee selection, training, and development. Provides input regarding performance evaluations. Attends and actively participates in staff and interdepartmental meetings.



    • Participates in a variety of departmental and hospital educational and quality initiatives to maintain current skill and competency levels, demonstrates ongoing development, and improves care quality. Performs QA audits and monitors KPIs as needed.



    • Acts as a role model by displaying exemplary, compassionate, and professional behavior. Motivates staff to perform excellent, patient-focused service.



    • Performs miscellaneous job related duties as requested.






Keywords: Phoenix Children's Hospital, Tempe , Clinic Operations Supervisor - Phoenix Children's Hospital, Healthcare , Tempe, Arizona

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