Workforce Management Real Time Analyst
Company: One Medical
Location: Tempe
Posted on: September 2, 2024
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Job Description:
About Us
One Medical is a primary care solution challenging the industry
status quo by making quality care more affordable, accessible and
enjoyable. But this isn't your average doctor's office. We're on a
mission to transform healthcare, which means improving the
experience for everyone involved - from patients and providers to
employers and health networks. Our seamless in-office and 24/7
virtual care services, on-site labs, and programs for preventive
care, chronic care management, common illnesses and mental health
concerns have been delighting people for the past fifteen
years.
In February 2023 we marked a milestone when One Medical joined
Amazon. Together, we look to deliver exceptional health care to
more consumers, employers, care team members, and health networks
to achieve better health outcomes. As we continue to grow and seek
to impact more lives, we're building a diverse, driven and
empathetic team, while working hard to cultivate an environment
where everyone can thrive.
The Opportunity
Mission Control is a dynamic workspace, powered by teams who are
passionate about the One Medical Mission, providing world class
service experiences for patients, and who are never satisfied with
the status quo. Our teams thrive while handling high volume tasks
and phones inflow, and are always evaluating their work through the
lens of process improvement through continuous learning and
experimentation. - As a WFM Real-Time Analyst - at Mission Control,
you'll be ensuring our Central Support Specialists are following
their schedules, balancing our volume and helping with keeping our
Service Levels at the highest levels daily .
As a Real Time Analyst, you will work closely with Operations, to
help monitor Incoming volumes within our multiple channels, report
on Daily attendance schedule adherence of support specialists in
real-time, ensuring optimum service levels are achieved to deliver
consistent performance. In order to be successful in this role, -
previous workforce management experience is a must. - -In this
role, you'll be expected to hold these teams to achieve their daily
service level goals and make appropriate business decisions to
drive results. Strong organization, time management skills,
skillful prioritization and resilience are necessary. -
This role supports teams located at Mission Control and around the
country. We are looking for people who are willing to work within
our Tempe, AZ location and be in the office daily to help drive
teamwork and collaboration among our Managers and key
stakeholders.
This is a full-time hourly role, with a schedule of Tuesday to
Saturday from 8:00am to 5:00 pm. Weekend hours are required for
this role. This role reports to the WFM Manager. -
What you'll likely work on:
What you'll need:
Benefits designed to aid your health and wellness:
Taking care of you today
Protecting your future for you and your family
This is a full-time role based in Tempe, Arizona. One Medical is
committed to fair and equitable compensation practices. The base
salary range for this role is $16.00 to $30.50 per hour. Actual
compensation packages are based on several factors that are unique
to each candidate, including but not limited to skill set, depth of
experience, certifications, and specific work location. For more
information, visitOne Medical is an equal opportunity employer, and
we encourage qualified applicants of every background, ability, and
life experience to contact us about appropriate employment
opportunities.
One Medical participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. - Please refer to the E-Verification
Poster (English/Spanish) and Right to Work Poster (English/Spanish)
for additional information.
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Keywords: One Medical, Tempe , Workforce Management Real Time Analyst, Executive , Tempe, Arizona
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