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Director of Client Services - Travel

Company: Centria Autism
Location: Tempe
Posted on: June 5, 2024

Job Description:

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed -- best practices. Our Optimal Outcomes Model (TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
The Area Director of Clinical Services will play a pivotal role in representing Centria Autism's mission to deliver high quality ABA therapy. Primary responsibilities will include providing leadership to their team of Directors of Clinical Services in ensuring quality care is provided across process, performance, and outcome metrics. The Area Director of Clinical Services will collaborate with the Area Operations Director on driving growth, overseeing performance standard metrics, ensure high-quality clinical services and client progress in their assigned area and collaborate in making. The Area Director of Clinical Services will also serve as the highest decision-maker for escalated clinical matters and partner with the Area Operations Director as needed to make decisions related to escalated clinical and operational matters. Additionally, they will support the Vice President of Clinical Services in training efforts for the team on performance improvement initiatives.
Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and a high level of operational and clinical compliance. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics. -
Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
Offer comprehensive clinical case support and supervision to their Directors of Clinical Services by assisting with case reviews, data-based decision-making, and providing clinical recommendations and solutions as needed.
Triage escalated clinical matters via problem-solving and making critical decisions, partnering with the Vice President of Clinical Services and Area Operations Director as needed to address complex clinical issues.

Driving Clinical Quality through Performance Management and Development
Use internal tools to review supervision practices and other performance metrics for their team of Directors of Clinical Service to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
Evaluate and manage the clinical performance of their Directors of Clinical Service by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
Provide guidance, mentorship, and professional development opportunities to their team of Directors of Clinical Services.
Monitor and oversee performance standard metrics related to clinical services, including assessment denials, claims, and appeals. Escalate support needs as necessary to the Vice President of Clinical Services to ensure efficient and accurate processing.
Support training efforts for the area on performance improvement initiatives developed by the Clinical Excellence Department (CED), providing in-field support and ensuring effective implementation.
Oversee a team of Behavior Technician Trainers to ensure new Behavior Technicians meet Centria's expectations for high performance and delivery of high-quality clinical services.

Collaboration and Escalation Management
Work closely with the Area Operations Director to develop and implement strategies for driving growth, expanding service offerings, and improving operational efficiency.
Collaborate with payors to ensure resolution, alignment, and effective utilization of clinical services.
Collaborate with cross-functional teams to problem solve, address operational challenges, and implement process improvements that enhance clinical services and client outcomes.
Work with the Quality Assurance team to uphold company performance standards.

Community Outreach
Attend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community (e. g., community hiring/family events).

Assist the Vice President of Clinical Services in the coordination of diagnostic evaluations/re-evaluations by Licensed Psychologists in their area.

Completion of 8-hour supervision course
Completion of 8-hour supervision course
Work Experience

-5 - 7 years working with children and autism spectrum disorders in a clinical supervisor capacity
-3 or more years of experience in clinical leadership and supervision of BCBAs
- Crisis management experience, preferred
- Equipment and Technology Requirements

Proficiency in Microsoft Suite (Word, Excel)
Ability to use computers and computer/software programs
Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.
Strong knowledge and understanding of behavior analysis principles and evidence-based practices.
Proven leadership abilities, including experience managing and developing teams.
Proficiency in performance improvement initiatives and metrics.
Familiarity with regulatory and compliance requirements in the healthcare industry.
Flexibility to travel up to 60% of the time.
Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.

Keywords: Centria Autism, Tempe , Director of Client Services - Travel, Executive , Tempe, Arizona

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