Director, Fraud Prevention and Detection
Company: USAA
Location: Phoenix
Posted on: May 4, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Director, Fraud Prevention and Detection, you will
provide oversight and manages the strategic direction of fraud risk
at USAA. Directs tactical operational issues and resolution
activities related to financial fraud at USAA. Protects member
assets by minimizing fraud loss, risk exposure and by providing
optimal customer service. Implements and executes business
plans,
drives and champions change and provides feedback to senior
management.
We are looking for 4 new Directors in Fraud Prevention and
Detection. Each Director will be supporting one of the following
areas: Control Execution and Fraud Decision Accuracy, the Fraud
Call Center, Fraud Aggregation Management, or Fraud Alert
Management.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa,
FL. Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.The OpportunityWhat you'll do:
- Develops strategies and solutions to enable USAA members to
conduct business (open new accounts, maintenance accounts, move
money/make payments, debit/credit cards, etc.) while reducing fraud
risk.
- Develops and executes on strategies, objectives, and business
plans.
- Ensures activities are aligned with the corporate mission,
strategy, and objectives to protect the USAA.
- Develops managers and staff knowledge and collaborates with
Fraud Strategy to ensure best in class detection solutions are
delivered in a timely, cost-effective manner.
- Develops solutions (technical and nontechnical) that enable
exceptional member experience while mitigating fraud risks and
abiding all governing rules and guidance imposed by regulatory
bodies.
- Assists in the advancement of USAA products and channels,
enabling member functionality and transactions while balancing risk
and controls.
- Collaborates with business partners to plan, prepare and
forecast potential losses, develop mitigating controls and educate
business stakeholders on fraud schemes and industry trends.
- Develops key metrics and reports trends, industry developments
and best practices.
- Presents information to executive management to raise fraud
awareness and education.
- Builds and oversees a team of employees for assigned functional
area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
managerial activities.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's Degree OR 4 years of related experience (in addition
to the minimum years of experience required) may be substituted in
lieu of degree.
- 8 years of financial services experience, to include at least 3
years of fraud or operational experience in one or more of the
following areas: check, wire, ACH, securities/brokerage, card, ID
theft, corporate security investigations, collections underwriting,
risk, compliance, internal audit, or other related experience.
- 3 years of direct team lead or management experience.
- 3 years of experience working with federal regulations as they
relate to bank security, investigations, case creation, SAR filing,
and recovery.
- Subject-matter-expert knowledge of Microsoft Office
products.
- Experience developing strategies and managing major initiatives
pertaining to Fraud operations and/or Bank operational risk.
- Experience leading teams responsible for banking operations,
fraudulent review, and regulations that relate to funds
availability, check kiting and check fraud.
- Expert knowledge of REG CC, REG E, or REG Z Certificates and
Designations Association of Certified Fraud Examiners (ACFE)
preferred fraudulent activities for a wide range of enterprise
financial products and services.
- Comprehensive knowledge of the Bank's fraud prevention
controls, risk processes, systems, and data environments.
- Knowledge of federal laws, rules, and regulations to include:
Reg CC, Reg EWhat sets you apart:
- Experience working in Fraud and/or AML functions.
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $120,550-$230,400.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Tempe , Director, Fraud Prevention and Detection, Executive , Phoenix, Arizona
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