Senior SRE Manager (Public Sector)
Company: Cisco Systems, Inc.
Posted on: November 19, 2023
*** The successful applicant will be performing work on US
Government classified environments, and therefore, must be a U.S.
Person (i.e., U.S. citizen, U.S. national, lawful permanent
resident, asylee, or refugee). This position may also perform work
that the U.S. government has specified can only be performed by a
U.S. citizen on U.S. soil. ***
Who We AreThe Cloud Collaboration Technology Group (CCTG) is a $1B
business unit that develops primarily cloud-based collaboration
software solutions, and is an integral part of the $4.4B
Collaboration portfolio at Cisco, which is investing heavily to
transform the future of collaboration experiences for our end
CCTG's vision is to be the recognized industry leader in the Cloud
Collaboration market as well as the industry beacon that attracts
top talent. Our strategy is to sustain innovation in our current
$1B product line, and to build innovative new products for the
future that expand and positively reinvent our market. We will do
all of this, and build a next generation cloud platform with APIs
and an ecosystem that deliver tangible business outcomes enabling
our customers to get more jobs done!
The CCTG Platform & Automation team is a growing distributed
dynamic group of Engineers that is developing the next generation
of cloud-based collaboration and mobile applications for Cisco.
With a head start of 50 million users and nearly all Fortune 500
companies, this group leads the industry.
What You'll DoAs a Senior Site Reliability Engineering Manager
within the WebEx Meetings Platform organization, you will lead a
global SRE team that collaborates with various software development
groups to operate and deliver high availability cloud services to
our public sector customers. You will be accountable for ensuring
5-9's service availability, making data-driven operational
decisions, and balancing the challenges of delivering stable, high
quality, services against speed-to-market needs for rapid delivery
of new features and releases.
Ensuring uptime & availability of Webex services.
Focus on platform reliability: Ensure deployment designs avoid
pitfalls of large scale SaaS offerings (bottlenecks, single points
of failure, etc.)
Focus on efficiency: Solution implementations should minimize
Foster a new way of thinking towards a DevOps culture: Collaborate
with software development teams throughout the development
lifecycle, to ensure operational needs are adequately considered
and baked into new software releases.
Develop infrastructure (network, compute, storage) & application
Drive toward automated deployments & modern approaches to
Define critical metrics, health-check APIs, monitoring & alarming
thresholds. Setup clear and accurate SLO/SLI for efficient service
Full service handling (analysis, debugging, response, and
resolution) of customer tickets and escalation management. Actively
participate in the incident management process
Focus on service availability. Reduce MTTR by assisting the
incident command, operations, and IaaS teams to diagnose & resolve
service outages (incidents with significant customer impact)
Engage with external telecom vendors, to evaluate and on-board new
third-party circuits & services
Who Are YouYou are a Senior Manager, who is passionate about
running cloud services in a multitude of mixed environments. You
can be relied upon in high pressure situations to provide technical
guidance and direction to assist your team members, as well as your
peers within the extended team.
- 5+ years of DevOps and/or SRE experience
- 5+ years as a people manager
- 7+ years of leading development and/or operations in a
mission-critical 7x24 cloud services environment
- 5+ years working with Linux (Centos/RedHat) operating
- More than 10 years managing globally distributed engineering
teams operating large complex cloud solutions across private,
public and hybrid clouds. Demonstrated experience with DevOps
principles and concepts
- Demonstrated competencies across a wide breadth of
technologies: networking (IPv4 routing, load balancing,
firewalling), compute (virtualization, schedulers, containers),
public cloud (AWS, GCP, Azure, OCI), SSL, DNS, etc.
- Experience developing large scale client/server, distributed
- Experience managing and operating large voice and video
collaboration services/infrastructure. In-depth knowledge and
experience with PSTN and/or VoIP, and relevant protocols such as
SIP, H.323, RTP, various media codecs (G.711, Opus, H.264, etc.),
is a plus
- Ability to demonstrate a data driven approach to solving
problems, influencing direction, and driving solutions.
- Enjoy debugging. This role requires expert debugging skills.
Highly skilled in diagnosing issues across multiple layers of the
technology stack (application, network, compute, o/s, etc.).
- Excellent written and oral communication skills. Comfortable
presenting in front of a group, with the ability to accurately
translate complex concepts into simple terms.
Why Cisco?#WeAreCisco. We are all unique, but collectively we bring
our talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
reach in even the most demanding of times. We are helping
businesses of all shapes and sizes to reach their employees and
customers in new ways, providing people with access to the digital
skills they need and connecting the most remote parts of the world
- whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
So, you have colorful hair - don't care. Tattoos - show off your
ink. Like polka dots - that's cool. Pop culture geek - many of us
are. Passion for technology and world changing: Be you, with us!
Keywords: Cisco Systems, Inc., Tempe , Senior SRE Manager (Public Sector), Executive , Tempe, Arizona
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