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Senior SRE Manager (Public Sector)

Company: Cisco Systems, Inc.
Location: Tempe
Posted on: November 19, 2023

Job Description:

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. ***

Who We AreThe Cloud Collaboration Technology Group (CCTG) is a $1B business unit that develops primarily cloud-based collaboration software solutions, and is an integral part of the $4.4B Collaboration portfolio at Cisco, which is investing heavily to transform the future of collaboration experiences for our end users.
CCTG's vision is to be the recognized industry leader in the Cloud Collaboration market as well as the industry beacon that attracts top talent. Our strategy is to sustain innovation in our current $1B product line, and to build innovative new products for the future that expand and positively reinvent our market. We will do all of this, and build a next generation cloud platform with APIs and an ecosystem that deliver tangible business outcomes enabling our customers to get more jobs done!
The CCTG Platform & Automation team is a growing distributed dynamic group of Engineers that is developing the next generation of cloud-based collaboration and mobile applications for Cisco. With a head start of 50 million users and nearly all Fortune 500 companies, this group leads the industry.
What You'll DoAs a Senior Site Reliability Engineering Manager within the WebEx Meetings Platform organization, you will lead a global SRE team that collaborates with various software development groups to operate and deliver high availability cloud services to our public sector customers. You will be accountable for ensuring 5-9's service availability, making data-driven operational decisions, and balancing the challenges of delivering stable, high quality, services against speed-to-market needs for rapid delivery of new features and releases.
Responsibilities include:
Ensuring uptime & availability of Webex services.
Focus on platform reliability: Ensure deployment designs avoid pitfalls of large scale SaaS offerings (bottlenecks, single points of failure, etc.)
Focus on efficiency: Solution implementations should minimize operational expense
Foster a new way of thinking towards a DevOps culture: Collaborate with software development teams throughout the development lifecycle, to ensure operational needs are adequately considered and baked into new software releases.
Develop infrastructure (network, compute, storage) & application capacity models
Drive toward automated deployments & modern approaches to configuration management
Define critical metrics, health-check APIs, monitoring & alarming thresholds. Setup clear and accurate SLO/SLI for efficient service monitoring
Full service handling (analysis, debugging, response, and resolution) of customer tickets and escalation management. Actively participate in the incident management process
Focus on service availability. Reduce MTTR by assisting the incident command, operations, and IaaS teams to diagnose & resolve service outages (incidents with significant customer impact)
Engage with external telecom vendors, to evaluate and on-board new third-party circuits & services
Who Are YouYou are a Senior Manager, who is passionate about running cloud services in a multitude of mixed environments. You can be relied upon in high pressure situations to provide technical guidance and direction to assist your team members, as well as your peers within the extended team.
Basic Qualifications

  • 5+ years of DevOps and/or SRE experience
  • 5+ years as a people manager
  • 7+ years of leading development and/or operations in a mission-critical 7x24 cloud services environment
  • 5+ years working with Linux (Centos/RedHat) operating systems
    Preferred Qualifications
    • More than 10 years managing globally distributed engineering teams operating large complex cloud solutions across private, public and hybrid clouds. Demonstrated experience with DevOps principles and concepts
    • Demonstrated competencies across a wide breadth of technologies: networking (IPv4 routing, load balancing, firewalling), compute (virtualization, schedulers, containers), public cloud (AWS, GCP, Azure, OCI), SSL, DNS, etc.
    • Experience developing large scale client/server, distributed architecture
    • Experience managing and operating large voice and video collaboration services/infrastructure. In-depth knowledge and experience with PSTN and/or VoIP, and relevant protocols such as SIP, H.323, RTP, various media codecs (G.711, Opus, H.264, etc.), is a plus
    • Ability to demonstrate a data driven approach to solving problems, influencing direction, and driving solutions.
    • Enjoy debugging. This role requires expert debugging skills. Highly skilled in diagnosing issues across multiple layers of the technology stack (application, network, compute, o/s, etc.).
    • Excellent written and oral communication skills. Comfortable presenting in front of a group, with the ability to accurately translate complex concepts into simple terms.
      Why Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
      Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to reach in even the most demanding of times. We are helping businesses of all shapes and sizes to reach their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
      We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
      We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
      So, you have colorful hair - don't care. Tattoos - show off your ink. Like polka dots - that's cool. Pop culture geek - many of us are. Passion for technology and world changing: Be you, with us! #WeAreCisco

Keywords: Cisco Systems, Inc., Tempe , Senior SRE Manager (Public Sector), Executive , Tempe, Arizona

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