General Manager
Company: Rolling Hills Golf Course
Location: Tempe
Posted on: September 16, 2023
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Job Description:
Directs an oversees all aspects of club or facility including
its activities and relationships between guests, associates and
community. Has the ultimate responsibility for maximum guest
satisfaction and financial performance for the club.
Essential Duties:
-Coordinates development of operating and capital budgets according
to the budget calendar; monitors monthly and other financial
statements for the Club; takes effective corrective action as
required.
-Monitors monthly and other financial reports/statements on a
daily, weekly and monthly basis for the facility and takes
corrective action when necessary.
-Oversees the care and maintenance of all the facility's physical
assets and each individual facility
-Creates Club's long-range and annual (business) plans.
-Develops, maintains and administers a sound organizational plan
and initiates improvements as necessary.
-Establishes basic personnel policy, initiates and establishes
basic personnel policy, initiates and monitors policies relating to
personnel actions and training along with professional development
programs.
-Ensures all Human Resources procedures and policies are followed
by management staff.
-Implements policies and procedures for multiple departments,
including compliance of all company standards relating to quality
of products and services.
-Consistently ensures that the Club is operated in accordance with
all applicable local, state and federal laws.
-Supervises inventories of materials and supplies for all outlets.
Maintains par levels based on facility needs.
-Administers menu design, product pricing, ordering, inventory
control procedures, and end of month inventory
-Coordinates menu planning with Executive Chef
-Ensures sanitation standards are consistently met
-Works closely with Superintendent and the Food and Beverage
Manager on a daily basis to ensure timely communication and to
establish a good working relationship.
-Creates a customer service-oriented atmosphere that promotes the
game of golf and meets the needs of the members and guests of the
club. Ensures that associates provide a high level of customer
service.
-Responsible for interviewing, hiring, training, planning,
assigning, and directing work, evaluating performance, rewarding,
and disciplining associates; addressing complaints and resolving
problems.
-Directly manages department members that may include, but is not
limited to: Head Professional(s), Golf Course Superintendent(s),
Tournament Director, F&B Manager, Chef, Instruction, etc.
Education/Experience:
Bachelor's degree (BA); or five to ten years related experience
and/or training; or equivalent combination of education and
experience. (Multi-course facilities may require more
experience.)
Physical Demands:
Regularly stands, walks and sits. Occasionally may climb, balances,
stoops, kneels, crawls, crouches, tastes or smells. Regularly uses
hands and finger, feel or handle, reaches with arms and hands,
talks or hears. Occasionally lifts up to 50 pounds.
Environment/Noise:
Occasionally works in outdoor weather conditions. Noise level is
moderate.
Certificates/Licenses:
CMAA member or PGA/LPGA membership preferred.
Job Knowledge, Skill, and Ability Preferences:
-Ability to read and speak English may be required in order to
perform the duties of the job (e.g. the associates may be required
to communicate with English speaking customers or co-workers, the
manuals for the equipment the associates may use are in
English).
-Knowledge of Microsoft Office applications.
Keywords: Rolling Hills Golf Course, Tempe , General Manager, Executive , Tempe, Arizona
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