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General Manager

Company: Rolling Hills Golf Course
Location: Tempe
Posted on: September 16, 2023

Job Description:

Directs an oversees all aspects of club or facility including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum guest satisfaction and financial performance for the club.

Essential Duties:

-Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
-Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes corrective action when necessary.
-Oversees the care and maintenance of all the facility's physical assets and each individual facility
-Creates Club's long-range and annual (business) plans.
-Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
-Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
-Ensures all Human Resources procedures and policies are followed by management staff.
-Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
-Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
-Supervises inventories of materials and supplies for all outlets. Maintains par levels based on facility needs.
-Administers menu design, product pricing, ordering, inventory control procedures, and end of month inventory
-Coordinates menu planning with Executive Chef
-Ensures sanitation standards are consistently met
-Works closely with Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship.
-Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members and guests of the club. Ensures that associates provide a high level of customer service.
-Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
-Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Director, F&B Manager, Chef, Instruction, etc.

Bachelor's degree (BA); or five to ten years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

Regularly stands, walks and sits. Occasionally may climb, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands and finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.


Occasionally works in outdoor weather conditions. Noise level is moderate.


CMAA member or PGA/LPGA membership preferred.

Job Knowledge, Skill, and Ability Preferences:

-Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
-Knowledge of Microsoft Office applications.

Keywords: Rolling Hills Golf Course, Tempe , General Manager, Executive , Tempe, Arizona

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