Posted on: September 15, 2023
About the Position
Become a part of our Transdev team as an Operations Manager in
Tempe, AZ. This position assists the General Manager in supervising
daily operations. In addition, the Operations Manager monitors
employee performance, identifies safety issues, and addresses
operational needs. We hire individuals who make safety and customer
service their top priorities. We are looking for you if you have
the drive, confidence, and determination to succeed!
Operations Manager's major responsibilities:
Assumes first-line supervision of location employees. Ensures
company policies and procedures are followed.
Assists the General Manager in the day-to-day operational oversight
of location operations, including Safety, Human Resources, and
Ensures drivers are mentally and physically prepared for their
Coordinates daily transit operations' dispatching, in-service
monitoring, and turn-in activities.
Have direct involvement in hiring, developing, and disciplining
drivers and staff.
Focus on safety, accidents, and customer complaint resolution.
Completes necessary daily and/or weekly reports for company and
Tracks and maintains employee attendance system and processes
driver and operations staff vacation requests. Maintains/orders
necessary driver and staff uniforms.
Monitors and evaluates Operations activities. Includes: vehicle
on-time statistics, missed runs, customer complaint data, accident
data, road call data, and other operations-related functions
Performs all other duties as assigned and may assist with other
areas based on location needs
Operations Manager requirements:
3-5 years experience in paratransit operations.
2-3 years of transit supervisory experience preferred.
Knowledge of regulatory requirements to assure compliance with
applicable Federal, State, and local laws for operating demand
response transportation services (FTA, DOT, ADA, and Drug &
Alcohol, DOJ Title VI, and State DOT regulation)
Experience supervising schedulers, dispatchers, and drivers
Computer literate with working knowledge of Microsoft Office.
The ability to prioritize tasks effectively and manage time
The ability to appropriately interact with employees of all levels,
including drivers, customers, senior management, client
representatives, union officials, and the general public.
Work extended hours, including weekends and holidays if needed.
Demonstrate regular and consistent attendance and punctuality.
Possess working vehicle to travel to and from work
Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not
authorize the use of Schedule I drugs, including marijuana, for any
Based near Chicago, Transdev is the largest private-sector operator
of multiple modes of transit in North America, including bus, rail,
streetcar, paratransit, and shuttle services. Transdev is committed
to being the trusted partner of cities and transit authorities
through quality execution and innovations in mobility. Its parent
company, Transdev Group, is a leading global operator and
integrator of mobility operating in 17 countries and provides
passengers every day the freedom to connect to what they care about
in their cities. www.transdevna.com
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and
welcomes all qualified applicants. Applicants will receive fair and
impartial consideration without regard to race, sex, color,
national origin, age, disability, veteran status, genetic data,
gender identity, sexual orientation, religion or other legally
protected status, or any other classification protected by federal,
state, or local law.
EEO is the Law Poster:
If based in the United States, applicants must be eligible to work
in the US without restrictions for any employer at any time; be
able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy
Keywords: Transdev, Tempe , Operations Manager, Executive , Tempe, Arizona
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