Branch Operations Sr. Manager

Company: ADT Solar LLC
Location: Tempe
Posted on: January 27, 2023

Job Description:

ADT Solar is currently looking for a Branch Operations Manager (BOM) . This is a leadership position overseeing day to day operations in the respective location. The Branch Operations Manager is ultimately responsible for organizing, motivating, and leading the operations team as well as the safety, quality, efficiency, and ultimately the customer experience.Responsibilities:Ensure customer satisfaction as a top priorityResponsible for the safety, quality, efficiency, and customer experience of the residential solar installation projects that are completed by the branchOversee P&L for the branch by developing, managing, and reporting on key revenue and margin metricsWork closely with the Construction Supervisor, Branch Administrative Manager, and Coordinators to understand the installation volume forecasts and fluctuate branch resources and scheduling in line with capacity and performance targetsAnalyze performance data to eliminate bottlenecks and ensure optimal performance of all solar installations, inspections, case work and site surveysUnderstand and manage branch operation performance to KPI targets and actual resultsReview efficiencies and manage team leaders to maintain customer communication and maximize team effectivenessMonitor and oversee the daily production and performance of the office and its employees while identifying and implementing opportunities for continuous improvement and education/trainingLead by example to enforce safety and training program(s)Resolve project, customer, and staff escalationsManage, motivate, and mentor a variety of personnel involved in the installation and service of solar projects through a positive, hands-on culture while mitigating issues that might ariseOversee inspections and commissioningUpdate appropriate statuses in project management softwareCommunicate and coordinate with Territory Sales Manager on a regular basis to ensure alignmentWork closely with the Regional Operations Manager or the Director of Operations to provide accurate installation forecasts and branch performance reportingWhat's in it for You?We're growing very quickly and need people excited about growing with us. So, if you're ready to push your comfort level, learn something new every day, and be part of tomorrow's energy source, join the fun. We make an offer, of course:Competitive Pay and Incentives ( $105,700.00-$119,200.00 ) DOEOpportunities for Self-development and Career ProgressionHealth Benefits, 401(k) with Company Match, STD/LTD, Life insurancePaid Holidays & VacationExperience & Education:5+ years of construction and/or solar management experience desiredMust have electrical experience/knowledge.Ability to manage a $1-10M P&LSuccess in Customer-facing rolesDemonstrated ability to manage projects, installation, operations, and troubleshootingExperience with MS Excel, MS Word and project management tools (MS Project) preferredMust be a motivated team player, looking to succeed.Familiarity with Salesforce is a plusADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.

Keywords: ADT Solar LLC, Tempe , Branch Operations Sr. Manager, Executive , Tempe, Arizona