Company: Cardinal Logistics
Posted on: November 26, 2022
The Strategic Account Manager (SAM) will be responsible for
wholly managing the customer interaction for each of their
accounts. They are the centralized point of communication between
the customer and all internal Cardinal departments. Their core
focus is the preservation and growth of the interpersonal
relationships, revenue, margin, and load volume for each of their
accounts. They will work daily with Sales, Ops, and Finance as
required to provide the customer with the highest level of service,
while placing an emphasis on maximizing Cardinal's profits.
Essential Functions: --- Internal Collaboration - Partner with
sales, ops, and management to accelerate revenue by maximizing
daily transactional freight opportunities. --- Systems Interaction
- Build & update loads along with scheduling appointments as needed
for all customer shipments. --- Problem Resolution - Identify and
monitor customer issues or complaints on both the individual load
and overall account level. Tactfully handle all situations with
intelligent, proactive communication to provide the best solution
possible. --- Reporting - Maintain constant knowledge of the
performance of each account with the ability to generate reporting
for all metrics for both management and customer review as needed.
--- Daily Task Execution - Adhere to standard operating procedures
for all daily job activities, while identifying areas of
improvement within the workflow. --- Industry Knowledge - Engage in
ongoing learning of the domestic supply chain including market
conditions, pricing, transportation modes, equipment, and all other
details that get freight from A to B. --- Motivation - This is a
fast paced, high energy industry and office environment that
requires a strong work ethic and the ability to work autonomously.
Other Requirements: --- Bachelor's degree or history of relevant
work experience in an account management or logistics role. ---
Knowledge of Outlook, Word, Excel required. Additional experience
with a CRM platform(s) preferred. --- Candidate should be very
organized and efficient with time and task management. --- High
level problem solving and written/verbal communication skills are a
must to succeed.
Keywords: Cardinal Logistics, Tempe , Account Manager, Executive , Tempe, Arizona
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